A New Option for Overcoming Regulatory Hurdles to the Cloud
AWS is rolling out a global program developed specifically to help organizations with potential pitfalls of regulations in the cloud.
Digital Government
Future-Proof Citizen Engagement with Intelligent Help Centers
“Citizen engagement and participation are crucial to community buy-in and incorporating citizen voices into decision-making.”
A Core Discipline to Build Public Trust: Customer Experience
A challenge for agencies in this increasingly digital world is the ability to understand the human experience of accessing services and benefits. “Government cannot treat us like humans if they don’t understand our experiences.”
5 Key Considerations for Enhancing Employee Engagement
As the world adjusts and evolves to new ways of working, organizational leaders are being tasked with enabling hybrid remote and office working for their teams, putting the right systems and infrastructures in place to ensure a consistent employee experience. It is clearer than ever before that technology will play an increasingly essential role inRead… Read more »
Paper-Based Workflows Are Still Essential
Even as organizations become increasingly digital-native, paper-based workflows remain essential and agencies should leverage this catalyst.
Simple Steps to Solving Complex Problems
In the face of complex problems, many innovators in government sign onto a simple-solution idea, and in Rhode Island, that has sparked change.
Transportation Data Reveals the 100 Greenest Metro Areas in the US
Many cities moved quickly to adjust transportation infrastructure. Your agency can use this data to gain insights for your transportation planning efforts.
How Has the Pandemic Affected Government Procurement?
Government procurement organizations have faced three primary challenges during the pandemic: opacity, corruption and failure to integrate adequte policies.
4 Ways to Help Your Agency’s Users
Here are four ways to improve your agency’s user experience (UX) before Joe Biden’s President’s Management Agenda (PMA) comes out.
What We’ve Learned About Cloud
Widespread telework ushered in a new suite of applications and workflows. With it, agencies gained familiarity with cloud solutions, learning on the way.