Developing a Communications Plan with the Right Digital Tools
Developing a communications plan that leverages digital tools is one way to overcome the challenge of driving citizen participation in government services.
Developing a communications plan that leverages digital tools is one way to overcome the challenge of driving citizen participation in government services.
There’s a better way to set digital marketing goals and stay motivated. Follow these seven simple steps to stay on course in 2018.
Self-service portals for customers, more automation and internal dashboards for business operations are some of the changes you can expect to see as USDA undergoes a massive modernization effort.
“Content governance” describes how decisions about your online content are made and implemented across your organization.
Are you just starting out with digital communications, moving paper bulletins to emails? Or have you been running paperless and automated end-to-end agenda management for years?
For cloud, adopting a DevOps approach is a powerful way to increase efficiency and effectiveness.
The model is serving as a new way for tackling issues across government in five key areas: cloud adoption, IT infrastructure optimization, customer experience, contact center and service delivery analytics.
Many agencies are forging relationships with third-party vendors to complement their in-house expertise and provide necessary IT resources and capabilities.
The redesigned NYSCA online experience reflects New York Governor Cuomo’s vision for a more efficient, effective, and modern government.
Omnichannel means having the ability to meet users’ needs on whatever device and through whichever channel they prefer.