Digital Government

Getting Cozy With The Customer

The government has one of the biggest customer bases – the whole United States. Digital services are being used increasingly to enhance the citizen experience for government functions. GovLoop’s recently released guide, “The Future of Digital Services: Five Trends Transforming Government” gives readers the inside scoop on the customer-facing digital world. Listen to the ArchiveRead… Read more »

Engaging Citizens in Your Digital Services

This post is an interview excerpted from GovLoop’s recent guide, The Future of Digital Services. In the guide, we explore five trends that are transforming the way government serves citizens in the digital age. There’s more to digital services strategy than placing information online. You also have to draw citizens to your portal and getRead… Read more »

19 of the Coolest Government Mobile Apps

There’s pretty much an app for everything these days. And that on-the-go accessibility to the information you need has slowly been creeping into federal and state government over the past few years, driven in part by a presidential memo encouraging a federal digital strategy and contests encouraging app developers to come up with creative newRead… Read more »

The Present & Future of Distance Learning in Government

This week I met with Dale Carpenter, the National Park Service’s (NPS) Distance Learning (DL) Program Manager, to collect some thoughts about the current and future state of DL in government.   Dale’s unique perspective includes experience from years of service in both the public and private sector. What does a day look like inRead… Read more »

On The Use of Memes In Government Communication

We begin with the assumption that government communication should be as good or better than private-sector communication, for three reasons: The public relies on the government as a trustworthy source of information  Many are misinformed or under-informed about what the government does and the services it offers  Trust in the government by the public isRead… Read more »

ASDFJ??? Do You Know What You Need To Learn?

I have some bad news. There is no such thing as paint-by-numbers training. In fact, trainings come in all sizes and shapes. But there are some basic tenets that make an effective online experience. In GovLoop’s new guide, Your Virtual Training Playbook, we talk about how each type of training still starts at the sameRead… Read more »

8 Tips for Changing Culture in the Federal Government

There are so many long-running projects in government that have failed to gain traction or reach full implementation. When leadership sits down to figure out why, one of the top reasons (outside of cost overruns and missed deadlines) tends to be culture, or the necessity of culture change. Of course, that’s a pretty big undertaking.Read… Read more »

#THANKUGOVLOOP

Early Navigation When I discovered GovLoop 5 years ago, I had no idea that it would become one of my favorite communities on the web.  As a government outsider, I stumbled onto GovLoop as a graduate student navigating the changing Presidential Management Fellowship application process in the fall of 2010. It was one of theRead… Read more »

Focusing on Improving the Experience of the User: Do as We Say, Not as We Do

Over the past half decade the shift in popular business thinking have been more user and customer focused than ever before. Designing immersive, engaging and useful experiences for a user acts as the ‘rising tide lifts all ships’ in solving problems when developing products for public use. After using the myMyki website this past weekendRead… Read more »