How to Thrive in the Digital Economy
In GovLoop’s recent online training, public and private sector experts explored ways to turn data into actionable insights.
Digital Government
Hawaii CIO Shares Strategy for People Side of IT Modernization
CIO Todd Nacapuy has a unique approach to ensure the state’s 800-employee, multi-generational IT workforce is equipped to modernize tech services and operations.
Integrating Customer Experience Throughout Your Agency
From renewing a driver’s license to filing federal tax returns, there is a full spectrum of services citizens expect from government. It’s up to agencies to figure out how to ensure that each touchpoint meets growing citizen expectations and aligns with their organizational missions.
7 Ways to Improve Your CX Strategy
To help your agency build on its current efforts, here are seven best practices to drive better outcomes from your CX strategy.
Transforming Cybersecurity Postures From Reactive to Proactive
Older hardware and software assets are favorite targets of cybersecurity threats looking to gain entry into systems holding sensitive information. They also are difficult and expensive to maintain.
A DMARC Deadline Is Fast Approaching. Who’s on Track?
Jan. 15 marks the first deadline in DMARC policy implementation for federal agencies. Here’s a brief look into what that means, and how agencies are doing.
The Journey to a Better Citizen Experience
The benefits of understanding your customer journey and applying integrated digital solutions to meet citizen expectations are endless. But most important is that government agencies that understand those journeys are best equipped to deliver on their mission of serving citizens.
Refining Value from Government Data With Machine Learning and More
Agency leaders and program management professionals must seek practical, secure, and effective methods to extract the valuable information captured in their data repositories — from legacy systems to real-time data streams.
5 Things You Need to Know About Federal News From the Past Month
Changes in federal government keep coming fast. That’s why GovLoop gives you these monthly recaps of federal news that may affect agency management and employment.
Why Modernization?
What do we mean by IT modernization? Technically, IT modernization is the continuous evolution of an organization’s application and infrastructure software, with the goal of aligning IT with the organization’s ever-shifting business strategies. For government agencies, that means continuously improving your IT infrastructure, while aligning IT with business strategies and supporting your mission. Lots ofRead… Read more »