In the private sector, there is no shortage of examples of successful industry disruptors. However, the public sector faces a unique challenge: How do you keep pace with private industry? How do you innovate in a market that is moving very quickly, especially when it comes to technology?
Citizens today increasingly expect from government the same seamless, interactive services and user-centric experiences they receive from the private sector. As a result, government agencies must provide digital experiences that are compelling, personalized and secure at every touchpoint.
If you’re in government work, you’ve probably seen your fair share of articles about blockchain. But who’s using it, and how?
Customer experience should be at the heart of digital service design. This requires knowing your customers — determining what their needs are and understanding how they encounter and experience federal digital services.
With so many channels of engagement available, agencies have struggled to develop best practices and standard processes. One tool that is proving popular, however, is text messaging campaigns that reach a broader audience.
If government wants to run as efficiently and securely as possible, rethinking data classification, cyber education tactics and modern hybrid cloud solutions are excellent ways to start.
Confronted with the realities of an aging workforce and the need to onboard a new generation of employees, agencies can’t afford to act inefficiently.
In an interview with GovLoop, CIO of Nebraska Ed Toner shared the lessons he learned as a fairly new public servant coming into government. With more than 20 years of private industry experience, Toner also discussed how his team successfully implemented hybrid centralization as part of their IT consolidation efforts.
The November edition of DorobekINSIDER Live dives into the nitty gritty of shortcomings in government customer service and where it can improve.
Across industry and government agencies, social media has transformed from a ‘nice to have’ to an essential component of information delivery, communications and service strategies. By developing a centrally managed social media strategy that empowers personnel across the agency to interact with citizens as they need to, agencies can enhance the citizen experience and create… Read more »