Government needs the most innovative digital technologies to modernize IT environments, drive efficiencies, and increase cost effectiveness, all while meeting citizens’ high expectations for digital customer experiences.
From answering business registration questions for citizens like me to streamlining procurement for city officials, chatbots can make governments more efficient and accessible in six ways.
As agencies maintain more documents, they need solutions to easily manage, update and route information without it turning into a big ordeal. These types of investments will have major payoffs for citizens and the employees who serve them.
A user-focused modernization project not only ensures that new technologies meet stakeholder needs; it also illuminates a new tactic for increasing security. By using the identity of individual users – whether employees, citizens or other agencies – organizations can adopt new technologies that transcend the traditional perimeters of data centers.
Providing good customer experience is hugely important and impacts all other government services. But for many agencies, improving customer experience remains a low priority.
Digital transformation is about improving the user experience, both from employee and citizen perspectives. The digital workplace empowers employees in their jobs like never before, with technology at their fingertips and solutions that make their jobs easier so they can focus on high priority initiatives.
This approach to analytics enables agencies to pull together data from different places and different sources — including legacy systems.
With limited budgets and a dwindling workforce, agencies can’t afford to buy one-off solutions only address single problems. Instead, leaders should recognize that these diverse pressures to reform actually create a single objective to transform operations from the beginning to end of the records management cycle. With that understanding, it’s imperative to seek a single… Read more »
This post is an excerpt from GovLoop’s latest research brief, Enabling Digital Transformation in Government. Digital transformation — the updating of information technology solutions and services — is one of the highest priorities for government today. Given its potential to improve citizen services, cut procurement costs and improve productivity, federal agencies are aggressively pursuing thisRead… Read more »
Cloud computing provides a simple way for state and local government to access servers, storage, databases and other application services over the internet.