Digital Government

An Inside View of President’s Meeting with SES

This guest post was written by Dan Chenok, executive director of the IBM Center for The Business of Government. This week, John Kamensky and I were privileged to attend the meeting of Senior Executives at the Washington Hilton, at which President Obama spoke as well as several agency heads. The event helped to frame whyRead… Read more »

Gold Stars for In-House Innovators

Companies small and large talk often about the need to be more innovative, but progress without reflection misses a crucial component of cultural innovation. That is, how often do these companies reward top people and their projects? The EPA Innovation Team has several goals: support innovative bench science in the laboratories, demonstrate the power ofRead… Read more »

Community-Specific Tools to Solve Civic Problems

Philadelphia is the fifth largest US city with a population of 1.5 million. The City sought a better way to serve and connect with its diverse community, and to empower its residents to participate in improving their quality of life. The City partnered with PublicStuff to supplement its 311 call center with an interactive mobile… Read more »

Driving Government Services via Customer Needs

What drives you? We all have different things that motivate us to work hard. Whether this stems from the inspiration you get from your kids or from a childhood goal you set at the age of ten, we all are driven by different motivations. Our passions are our fuel, and without them, we feel restlessRead… Read more »

DISA Case Study: Increased Collaboration Through Digitized Services

This article is an excerpt from a recent research brief with Appian, Accelerating Government Transformation With IT, which includes a survey of 178 public-sector professionals who identified the challenges, best practices and importance of adopting digital transformation solutions. DISA provides advanced information technology and immediate communications support to the President, Vice President, Secretary of Defense, militaryRead… Read more »

The 6 Foundational Elements of ECM

In the last few months, GovLoop has talked about the 10 benefits of going paperless and provided an Enterprise Content Management (ECM) crash course. ECM software allows organizations to manage their documents more effectively and automate workflows, helping remove tedious document management tasks to improve government efficiency. ECM’s six foundational building blocks include the abilityRead… Read more »