The Growing Realization of the Importance of CX
What is causing the perception of improvement in government’s CX abilities and efforts?
What is causing the perception of improvement in government’s CX abilities and efforts?
Incorporating new technologies, such as software-defined networking (SDN) and network function virtualization (NFV), can provide improved network functions, management and operations. There are a number of challenges to achieving digital transformation, but intelligent automation can better enable agencies to adopt SDN and NFV into their infrastructure.
While government has been focused largely on big data and structured data sets, the more than 85 percent of unstructured data and the impact it has on the operations of government has largely been ignored. From serving citizens, to mission readiness, to day-to-day operations, being able to effectively find and manage content for use in… Read more »
Government is often individually compartmentalizing their activity and data, but agencies don’t always have an end game in mind. In other words, they are fixing pieces, but not looking at the whole picture. GIS is the foundational piece that can connect the aspects of your smart community and help you topple silos, think holistically and… Read more »
From cloud access point-as-a-service (CAP) to mobile enterprises, to transforming its travel systems, DoD is going digital with full force.
Platforms like Amazon Web Services (AWS) are transforming the way government thinks about storage, integration, cybersecurity and analytics, and are helping agencies overcome common data challenges.
Government needs the most innovative digital technologies to modernize IT environments, drive efficiencies, and increase cost effectiveness, all while meeting citizens’ high expectations for digital customer experiences.
From answering business registration questions for citizens like me to streamlining procurement for city officials, chatbots can make governments more efficient and accessible in six ways.
As agencies maintain more documents, they need solutions to easily manage, update and route information without it turning into a big ordeal. These types of investments will have major payoffs for citizens and the employees who serve them.
A user-focused modernization project not only ensures that new technologies meet stakeholder needs; it also illuminates a new tactic for increasing security. By using the identity of individual users – whether employees, citizens or other agencies – organizations can adopt new technologies that transcend the traditional perimeters of data centers.