How Data and Analytics Can Strengthen State Workforce Ecosystems
Workforce ecosystems are fragile and need constant tending. To strengthen them, state and local governments should harness data and analytics.
Innovation
The Value of Design-led Thinking
Design-led innovation constantly experiments, responds to feedback, avoids preconceived notions, and embraces diversity. It cares about both what users say and how they say it. And a design-led approach is more likely to succeed than less open and inclusive options.
Supercharge Your Agency Service Management
Cloud solutions can help agencies meet fluctuating constituent demands — and be more responsive and efficient.
What’s on Tap for NextGen? Explore the Keynote Sessions
Join us at the upcoming NextGen Government Training Virtual Summit on May 10, 2023. Registration is free and open to everyone.
The Double-Edged Sword of Emerging Technology
Exciting advancements in science and technology have vast potential, but it’s important to evaluate both the opportunities and the challenges in a non-partisan, objective way. That’s where the General Accountability Office (GAO) comes in.
Customers Come First With a Human-Centered Design Approach
This infographic explains the basics of human-centered design and its importance to customer service.
Four Ways States Can Overcome IT Complexity in a Hybrid World
IT complexity threatens state and local governments’ ability to modernize and innovate in ways that their constituency demands. But there are four ways that these governments can overcome IT challenges in a hybrid world.
Data Storytelling: How to Connect Data to People
Data storytelling storytelling bridges the gap between accumulating data and doing something about it. Here’s how it’s done.
Empower Your Employees Through Modernization
Learn why outdated technology could be hampering your agency and get tips from experts on the tools and resources that the workforce needs to thrive.
CISA: Create Guardrails for Federal Innovators
The Cybersecurity & Infrastructure Security Agency (CISA) has advice for agencies that want to be cybersecure — but still have the ability to innovate and find new ways of doing better.