Digitizing the Curb Appeal

Digital curb management is a little-known, but so very important, way for cities to manage delivery and parking logistics. Here’s what Seattle, with its 500 loading zones for package, food and supply deliveries, is doing.

Introducing the CX Community of Practice

Learn more about our newest Community of Practice, geared around supporting government employees who are delivering CX.

Innovations in Data: Give People Time to Figure Things Out

Sometimes, the best thing a leader can do is let employees work things out for themselves, especially when it comes to data-related issues.

Innovations in CX: Gauging Engagement

Agencies looking to design innovative customer experiences should consider two opportunity areas: the types of constituent engagement that really matter, and the rol

Innovations in Data: Put Digital Twins to Work

Better data and better analytic tools mean more accurate — and more useful — digital twins.

5 Pitfalls of Digital Transformation (and how to avoid them)

It feels like everybody’s in the midst of a digital transformation these days. I had the privilege of having a front-row seat to the U.S. Department of Veterans Affairs successful transformation when I was its Chief Technology Officer and have since served as a crisis engineer on many failing digital transformations. Here are five pitfallsRead… Read more »

Building a Pivot-Ready Organization: A Cloud Culture

Every agency employee needs to embrace IT transformation for change to really happen. That’s certainly true when organizations transition to greater use of cloud services.

CX Innovation: Reminder Text Messages Make a Difference

People often learn they’ve lost access to social services benefits when they try to access them and fail. An innovative Louisiana program, called LA’MESSAGE, works to change that by sending text message reminders about deadlines, submission requirements, and other concerns.

What Collaborative Technology for Government Should Look Like

As agencies transition to more hybrid work, they need collaborative technology that allows employees to communicate seamlessly and securely, from anywhere and across various mediums. That includes phone solutions.

Pitch to Win: Making Your Proposals Successful

Innovation starts with ideas, and you’ve got plenty of good ones. But getting them across to decision-makers can seem daunting. It doesn’t need to be. Giving a good pitch involves techniques and skills that you can learn and practice. We asked two innovation experts to share what works. Choose Winning Ideas “You’re not going toRead… Read more »