Social Media

Top 5: Risks for Using Social Media in the Organization

The paper and the article are talking primarily to the private sector but suspect there is a significant amount of relevance to the public sector as well 1. Introduction of viruses and malware to the organizational network 2. Exposure to customers and the enterprise through a fraudulent or hijacked corporate presence 3.Unclear or undefined contentRead… Read more »

Remember the Alamo! 7 Lessons for Winning the Gov 2.0 Revolution

I just finished delivering a luncheon keynote for the Texas Association of Municipal Information Officers (TAMIO) 2010 Conference under the title “Remember the Alamo: Winning the Fight for Social Media.” Since the Alamo’s just a few miles down the road from Austin – and because we find ourselves in the midst of a revolution ofRead… Read more »

Looking for social media measurement tips

The government of Canada has recently put together a group to come up with techniques and best practices to measure social media in the public sector. We’d like to see what other governments are doing to measure their use of social media–whether it’s quantitative or qualitative and what kind of performance measurement frameworks are beingRead… Read more »

The questions companies have when adding social to customer service

At the closing session of the Parafest conference that I attended, and at which I spoke about Social Media and Collaborative solutions, the product management of Parature shared this slide. The slide represents the results of polling customer, throughout the conference, about their concerns, their questions, about adding social channels to their customer service efforts.Read… Read more »

It’s a culture sort of thing

March 2010 Martin Stewart-Weeks gave a presentation to the New Media Group, Victorian Government entitled Getting Under the Skin of Government 2.0 – Issues, Insights and Implications Martin’s presentation, similar to the Australia’s Gov 2.0 Taskforce Report and the reports on innovation in the Australian Public Service and the work of the Reform Group highlightedRead… Read more »

Man is a Social Animal. Why not the Government then? [Government 2.0]

Numerous blogs out there sport #Gov20 or #OpenData buzzword these days igniting interesting conversations around what they believe Government 2.0 platform is probably gonna be like tomorrow. Some assume it to be a Facebook clone, some say it should be Twitter et al and some go even as far as challenging the norms of opennessRead… Read more »

Project of the Week: Gov2Social

Throughout the year, GovLoop will be featuring projects and people from among our 2010 Partners. This week’s Project of the Week is brought to you by Microsoft, sponsors of our Cloud Computing Topics Page, making it easier for you to find content on that key subject. The also host a great group called “Microsoft ProductivityRead… Read more »

Crowdsourcing: gathering information to support forest fire fighting

Elena Rapisardi, a new friend who contracts with, and does innovative volunteer work for, various parts of the Italian government, has reported out on an interesting meeting here. I bring this up because we don’t always notice when new ground is being broken and new fuel is being provided for our own further development andRead… Read more »

The need for social media training is larger than ever

I had the honor of chatting with the Boston SPIN group yesterday during their monthly meeting. The group, primarily engineering minded professionals, developers, QA, project managers, turned out to hear me discuss the topic of extending thought leadership positions via social media. Now, to be honest with you, I had expected to have a smallRead… Read more »