Blogger Bob Curtis was a recent guest speaker at the Society for Technical Communications awards luncheon in Washington DC. Bob manages the U.S. Transportation Security Administration’s (TSA) social media strategy and content. And he is the lead author of The TSA Blog. Bob told stories and offered tips to bloggers—especially for those who handle sensitiveRead… Read more »
In government, where change is recurring and often stressful to the employees affected, Web 2.0 can be a tough sell. One of the biggest hurdles in implementing technology in the workplace is not resistance to technology per se, but the cultural shift that the new software represents. But when a technology is introduced which replicatesRead… Read more »
Post by Jennifer Leggio, ZDNet How Cirque du Soleil is using a mix of blogger relations and social network outreach to help grow attendance for all of its home and traveling shows. http://blogs.zdnet.com/feeds/?p=2551&tag=nl.e539
Martha Coakley continues to look for ways to innovate, to find better ways of achieving the goals associated with her role as Attorney General of Massachusetts. I was fortunate enough to get her insights on a number of questions, I hope you learn as much as I have. Q. What are your thoughts on governmentRead… Read more »
A month ago, I had the opportunity to attend a standing-room-only business meeting with members and supporters of Minorities in Technology Sales (MiTS), a non-profit organization led by Mark Hill, Executive Director. This meeting was exceptionally hosted in first-class facilities by Gary Newgaard, SVP of Corporate Development at ASRC Management Systems in Greenbelt, Maryland. TheRead… Read more »
The Government Accounting Office (GAO), the investigative arm of Congress, came out with a report, discussed on Informationweek, which finds several faults with the USASpending.gov web site. The GAO nails the site in terms of both data quality and quantity. While the report is dead on in terms of those issues, lets take a minuteRead… Read more »
This document refers to a publication which focuses on English local authorities (i.e. municipal government), but I think the same arguments hold and it also features a number of international examples. There are a lot of really good, really valid reasons why local government is not always an early adopter when it comes to newRead… Read more »
This is a repost from by blog recoveringfed.com. David Warlick is a North Carolina-based educator and consultant who keeps a blog, 2 cents worth. His most recent posting describes the transition education is making, as a result of the information, communications, and technology revolution, to personalized learning. As someone who believes work itself will beRead… Read more »
Netflix is a subscription based DVD rental service that lets its customers browse thousands of movies online and then delivers them though the mail system. With so many movie choices available and to be competitive with brick and mortar rental establishments, Netflix has improved its customer satisfaction though numerous user interface improvements, movie distribution centers,Read… Read more »
The Obama administration’s economic recovery program has triggered more than 1,700 fraud complaints since it launched last year, according to a new report. The Recovery Accountability and Transparency Board and federal inspectors general are investigating 147 of those allegations and federal prosecutors have opened investigations into 43 cases, the RAT Board said in its quarterlyRead… Read more »