Why Your Agency Should Think About AI Ethics
The time to think about artificial intelligence (AI) at your agency is sooner rather than later due to concerns like data security, transparency and bias.
Tech
How Hybrid Clouds Can Cover Your Agency’s Resilience
When it comes to public and private cloud services, hybrid clouds offer the agencies the best of both worlds.
How to Develop Strategic Value From Your Database
Organizations need to find more modern, effective, attractive and low-cost solutions that can take them into the future.
Managing Your Agency’s Machine Identities
Beyond authenticating humans, these teams now realize they must also manage the identities of countless machines like systems, applications and devices.
Motor Vehicle Services in The Palm of Floridians’ Hands
MyFlorida is an innovative, digital reimagining of how constituents interact with local driver license and motor vehicle service centers.
Virtual Reality Case Study: The Lawrence Livermore National Laboratory
The Lawrence Livermore National Laboratory is reaping the benefits of pandemic-forced changes through technologies like mobile and virtual reality.
Why State and Local Agencies Must Focus on Delivering Exceptional Human Experience
Delivering goods and services is the first purpose of local government. However, a critical part of that mission is not just the actual goods and services, but how they are delivered. In this article, we’ll discuss the issues with traditional citizen experience (CX) metrics in state and local agencies and share best practices for how… Read more »
Surviving Ransomware in 3 Steps
Ransomware is a malicious software that is increasingly frightening to federal, state and local agencies – and the citizens they serve – nationwide.
Creating Communities Where No Person Is Left Offline
The cost is too high for governments to neglect those who are increasingly disadvantaged in our digital economy. Here’s what they can do to break the cycle.
As Government Innovates With Tech, Who Gets Left Behind?
We spoke with the Chief Information Officer for the 9th largest city in the U.S., to understand how equity can and should drive government decision-making.