It’s Cloudy in L.A. (#g2s)

Tim O’Reilly brought two folks to the Gov 2.0 Summit stage this morning: Randi Levin, CTO for the city of Los Angeles, CA and Dave Girouard of Google. L.A. is halfway through a migration for their city-wide email system, moving from Novell Groupwise to Google Apps and Randi estimates an eventual savings of $5M overRead… Read more »

Civil Society 2.0 in DC

As promised, Department of State is hosting a conference on Civil Society 2.0 in November… see announcement below and save the date! –an earthquake in Haiti –African fishermen needing cash for their catch –disrupted elections in Iran –overseas families in need of support In all these difficult circumstances, technology has made a dramatic difference inRead… Read more »

At Gov 2.0 Summit; waiting to Hear We’re Moving

Whoe schedule of 10-minute speakers. No one has yet showed us anything real that is actually happening in Gov 2.0/Open Gov. Seems to me we are building it, but no one’s coming other than the interest groups themselves–where’re Citizens?

The Changing Relationship Between Accountability and Responsibility

Collaborative technologies apply flattening pressure to hierarchical organizational structures by diffusing the ability to publish, share and disseminate information. For example consider the action of publishing something to the corporate intranet compared to an enterprise wiki. Intranet Publishing is a Linear Process This linear process is designed to ensure compliance with a broad set ofRead… Read more »

Weekly Research and Best Practices

Research Victorian Government (Australia) 2.0 Action Plan (07/2010) – Details how to systematically embed Web 2.0 techniques and tools into government. Highlights four priority areas plus steps to reform public sector culture, build capability, engage proactively, and innovate iteratively. http://www.dtf.vic.gov.au/CA257310001D7FC4/WebObj/20100812Government2/$File/20100812%20Government%202.0%20action%20plan.pdf News 1. YouTube and Automatic Captioning (08/2010) – YouTube and Google Video now offer automaticRead… Read more »

Gov 2.0 Radio Hot Links – September 7, 2010

Get your work week on: Ed Chi: Mind-meld in Group Decision Making Michael Gurstein: Open Data – Empowering the Empowered, or Effective Data Use for Everyone? Dan Woods: 10 Corporate Social Media Mistakes Economist: Untangling the social web Alex Howard: “Spontaneous collaboration” and other lessons from the private sector and Bringing open government to theRead… Read more »

Last One In Wins!

I attended a sales seminar where the presenter and the audience were agreeing that being called in to give a buyer “three bids’ was a bad thing, a waste of time. I musta had a depraved upbringing, because I always found a high percentage of those calls resulted in transactions. The way I see it,Read… Read more »

Tariffs Among NAFTA Nations Not Dead Yet

As previously featured on this blog, trucking rights for Mexican companies in the US has been NAFTA’s most-enduring hot potato issue, since its ratification 15 years ago. This is tied into the US’ non-compliance with NAFTA’s international trucking provisions. While US companies already operate freely in Mexico, the inverse has not yet come to pass.Read… Read more »

Setting Service Expectations

Check out this article in the San Diego Business Journal. http://www.sdbj.com/news/2010/aug/30/communication-key-avoiding-legal-conflict-workplac/ This is exactly what we’ve been talking about when we talk about the Science of Service. There are Essential Elements in an organization’s effort to create a culture of great service. Giving people written standards and expectations (definitions really) of what great service means,Read… Read more »