Today, about a quarter of the American workforce is under age 30, but in the federal government, that number is just 7 percent. Still, this millennial generation is expected to comprise more than three-quarters of the workforce within the next decade as retirements pick up. As such, an increasing number of millennials will be movingRead… Read more »
Data security has been a hot topic for both U.S. government and commercial agencies as of late. The adoption of Europay, MasterCard and Visa (EMV) starting in October of this year for all credit card payment systems will attempt to alleviate stolen card numbers and fraudulent charges.
Originally posted on the GovDelivery blog. You have tackled organizational goal setting, audience development, branding, audience acquisition, multi-channel marketing, and next you need to identify areas where you can gain greater awareness and participation to drive value for your organization and the citizens you serve. Audience engagement (and re-engagement) is a leading goal for public-sector communicators. But,Read… Read more »
A lot of people have coaches. Tiger Woods hired Chris Como as his “swing” coach. Top tier actors hire coaches to give them pointers on acting well. Even musical maestro Benny Goodman took clarinet lessons well after he became famous. Mr. Como and other “trade coaches” help their clients shine in their trade. Executive coaches,Read… Read more »
The resignation of Rachel Dolezal as president of the Spokane, WA National Association of the Advancement of Colored People has dominated the news lately. Ms. Dolezal had been using a fake racial identity by leading a chapter of the largest advocacy group in the country for African Americans as a mixed race person even thoughRead… Read more »
I spent last week on a review panel looking at the performance of a New Zealand university’s web team. It was an illuminating experience – and a very positive one – but it got me to thinking about the how to operate within a changing digital environment. That’s pretty vague so let me explain aRead… Read more »
This past March, the Association for Computing Machinery announced that its 2014 Turing Award would go to Dr. Michael Stonebraker. As a Google V.P. put it (Google puts up the $1M cash prize that goes with the award), “The efficient and effective management of Big Data is crucial to our 21st century global economy …Read… Read more »
Are you looking to move forward in your career? No matter what your goal is, here are five things you can do right now to help you get ahead.
Federal customer experience (CX) professionals are trying to wage a conventional war against bad CX. But they usually don’t have the budget, personnel, or authorities they need to win big, decisive battles. That’s why federal CX pros should consider changing their approach and use some proven CX guerrilla tactics instead. To make the most ofRead… Read more »
The words we use in science, engineering or any other technical field aren’t familiar to the general public. So we use them — translate them, as it were — and in the process arguably lose the technical accuracy of the language we use.