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Analytics, State and Local

How Agencies Are Enhancing Public Trust and Benefits With Advanced Data Analytics

Data analytics enable unprecedented budgetary transparency and accountability and, by extension, can do much to enhance trust in government.

August 23, 2021
Martin Klein
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Tags: Advanced analytics, American Rescue Plan Act

Artificial Intelligence

Human-Centered Artificial Intelligence: Defining Who’s in the Driver’s Seat

Using human-centered design to make AI controllable, comprehensible and predictable is vital, and the U.S. government is well-positioned to lead the charge.

August 12, 2021
Hunter Whitney
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Tags: A data governance plan, AI, artifical intelligence, HCD

Citizen Engagement, Digital Government

How Can Digital Government Connect Citizens Without Leaving the Disconnected Behind? Part 2

There is no one-size-fits-all approach for providing improved access to digital services. Agencies will need to provide a broad range of options to provide access to all citizens.

August 12, 2021
Chris Estes
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Tags: digital divide, digital transformation, persona

Citizen Engagement, Leadership, Workplace

What Is Equitable Listening and What Does it Mean for Democracy 2.0?

Equitable listening is the backbone of leadership, from agency front lines to the C-suite. Seeking to understand the needs of those we serve is paramount.

August 3, 2021
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Nina Bianchi
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Tags: AI, customer experience, data, employee experience, Equity, hr, innovation, IT, leadership, People, tech

Project Management

Procurement Primer: Best Value Determination vs. LPTA

To those who don’t work in procurement, the debate about the merits of Lowest Price Technically Acceptable (LPTA) vs. Best Value source-selection processes can be confusing. But like it or not, these concepts can play a critical role in the success of government programs, so it’s worth developing a basic understanding of the issues. WhatRead… Read more »

July 29, 2021
Marta Velez
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Tags: procurement

Career, Human Resources

5 Top Questions Feds Have About Returning to the Office

Who decides if you’re eligible for telework and remote work? Will your locality pay change? We cover these and other top-of-mind questions.

July 12, 2021
Lauren Girardin
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Tags: Federal government, Hybrid Workforce, omb, remote work, Return to Office

Citizen Engagement, Digital Government, State and Local

How to Use Recreational Esports to Foster Community Connections

To develop modern community connections, government leaders should explore the untapped potential of recreational esports.

July 7, 2021
Austin Smith
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Tags: citizen engagement, Esports, state and local

Human Resources, Professional Development

First, Breakfast: 3 Tips for Going Back to the Office

With thoughts racing through your mind, you may say to yourself, how do I transition back into the workforce under new conditions?

June 28, 2021
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Wanda Dandridge
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Tags: Featured Contributor, post-pandemic, Resilience, Return to Office, self-care

Career, IT Modernization

What Moneyball Can Teach Us About Legacy IT

Winning in IT is a team sport. Combining legacy knowledge and advanced capabilities as one team achieves the real promise of IT. 

June 17, 2021
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Mark Fedeli
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Tags: legacy IT, moneyball, team

Uncategorized

Is Your Office Ready for the Post-COVID Crowds?

Just because people will be back, doesn’t mean they’ll be ready to sacrifice any of the speed or convenience to which they’ve grown accustomed. People now expect a certain level of service — and there’s plenty of technology available to make it happen.

June 16, 2021
Charlie Meyer
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Tags: Business of Government, data, Engagement, government, technology

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