Inspired by customer expectations and feedback the 311 community continues to increase connectivity options. Today’s users access 311 through kiosks, chat, text, online, mobile applications, email, artificial intelligence, and social media.
In most IT contracts the first phase requires the contractor to develop a set of requirements. If the requirements weren’t known when the Request for Proposal (RFP) was written, how can we expect a valid bid in the contractor’s proposal?
What are your 4th of July plans? Mine include festivals, barbecues, fireworks, and catching up on some reading, the latter of which will probably be the easiest given the forecast. Whether you’ll be spending your weekend inside or outside, there are some great books to consider picking up that can offer some inspiration to takeRead… Read more »
Technological change happens quickly, and training the next wave of tech workers should be no different. It has to start planning for a new generation now.
Toxic people are everywhere – and the workplace is no exception. I thought I had put stories of petty bullying and insults behind me when I left high school, and yet life quickly taught me how wrong I was.
Toxic achievers are like a large black walnut tree — it produces pounds and pounds of walnuts but nothing else can grow near the tree due to the toxicity of its leaves and root system. They produce, but nothing else lives.
The public sector is full of buzzwords. Blockchain. AI. Agile. Machine Learning. Human-centered design. Sometimes these words are more fluff than substance. But when these technologies and approaches are implemented thoughtfully and effectively, they transcend mere buzz and can actually lead to successful outcomes. This has been my experience with human-centered design.
All the TSP funds produced gains this week with credit to dovish central banks and word of trade progress.
Government can leverage emerging technologies and processes to modernize financial systems. Here’s how.
The first step in creating integrated digital experiences for both government employees and citizens is to achieve a single, comprehensive view of the citizen.