A few weeks ago, I advised federal agencies to build better digital customer experiences. I enjoyed the wave of hate mail that post generated, so I’d like to return to the topic of digital customer experience (CX) again this week. Even the US Digital Service (USDS) thinks federal agencies need better digital CX. Last year,Read… Read more »
Imagine a virtual place where people who work in the wider public sector could find and network with each other, collaborate and publish, share anything, create and join expert groups. A place where a public servant or health worker or councillor or local government officer or charity worker or trustee could find and connect withRead… Read more »
Originally posted on the GovDelivery blog. If you have been reading our blog lately, you have noticed our focus on public engagement through digital marketing. First, we covered how to set organizational goals, then establishing target audiences, and most recently branding. Now, we will unveil step four, sending messages that get read. The proliferation of smartphones,Read… Read more »
It doesn’t matter how much you love your job – burnout can still be a real danger if you’re not careful. I skirted the edge of it last week after a month of working quite a few more hours than normal, taking breaks only to hunt down something to eat, and dreaming about client work inRead… Read more »
The future is hard to predict when the present is torn between the living, the living dead, and the never have lived at all. We don’t know the demographics of robots, sensors of the Internet of Things (IoT), learning machines, and drones. Of course, the count of zombies is unknown because they could very wellRead… Read more »
Are you faced with an ethical dilemma? Work through this handy checklist from CRMlearning based on “Ethics 4 Everyone” by Eric Harvey and Scott Airitam. Before you take action, ask yourself… Is it legal? Does it comply with our rules and regulations? Is it consistent with our organizational values? Will I be guilt-free if I doRead… Read more »
What is one thing managers can do to increase creativity, productivity, and commitment by their employees? A recent study by two psychologists, Teresa Amabile and Steven Kramer, concludes: “If you focus on supporting the daily progress of people working in your organization, you will not only foster the success of the organization but also enrichRead… Read more »
There are a lot of stereotypes about people who work in government. Meet real government employees though and you quickly realize that most of the negative stereotypes are unfair. No matter where in government you work, and whether it’s at the local, regional, or national level, chances are that you’ve got coworkers that fit one ofRead… Read more »
Mentoring has long been an effective informal career development tactic in many government agencies. In a testimony to Congress, the U.S. Office of Personnel Management’s Associate Director and Chief Human Capital Officer Nancy H. Kichak described the use of mentoring by federal agencies: “Mentoring is critical and can happen in many ways – through formalRead… Read more »
Let’s face it: we all have a work life and a home/personal life. Some choose to combine the two and others prefer to keep them separated. Either way can be done as it is a personal choice. One of the most challenging aspects of having a career and a family is separating one from the other.Read… Read more »