Search Results for: customer service

Make a difference this week! Maximize collaboration to the N-th Degree!!!

As some of you may know from my time on GovLoop and long standing particpation. I look and write about solutions and collaboration on a fairly regular basis. I just came back from Walter Reed and Ft. Belvoir yesterday and today working in collaboration with the Wounded Warrior Transition Units (WTUs). We are, with others,Read… Read more »

A brief chat with Microsoft about Government 2.0

Kristin Bockius, the SLG Relationship Marketing Manager in Microsoft’s Public Sector group was nice enough to take time out of her busy schedule to answer a few questions about Microsoft’s Gov2Social platform and other Government 2.0 initiatives taking place at Microsoft. Q. Microsoft has taken many positive steps on the Government 2.0 front, what isRead… Read more »

The People Side of Change in Technology Implementations

The Enterprise Resource Planning systems (ERP) market is now worth upwards of $21 billion. Going into 2008, Cambridge, Mass.-based market researcher Forrester predicted a compound annual growth rate of 4.2 percent for ERP solution packages, and that number has continued to climb. The use of technology in the workplace is expanding at an astounding rate.Read… Read more »

America’s Top Military Officer Uses Business (and interdisciplinary thinking) to Boost National Security

Originally posted to http://www.andrewdwelch.com at http://www.andrewdwelch.com/2010/05/americas-top-military-officer-uses.html. I have grown to appreciate the value of interdisciplinary thinking. Put another way, I have found that my experiences in business, the Coast Guard, education, non-profits, information technology, even retail have together prepared me to better tackle a variety of challenges across industries, organizations, venues. Of course, I doRead… Read more »

A Billion Brains are Better Than One

Article from following link http://www.linkedin.com/news?viewArticle=&articleID=126003690&gid=27818&articleURL=http%3A%2F%2Fc%2Emoreover%2Ecom%2Fclick%2Fhere%2Epl%3Fz2743800238%26z%3D950243899&urlhash=fEmr&trk=news_discuss T-DRIVEN INNOVATION A Billion Brains are Better Than One Interview with Thomas W. Malone March 18, 2010 MIT Sloan’s Thomas W. Malone, author of The Future of Work, on how the smartest companies will use emerging technology to tap the power of collective intelligence PDF BUY ARTICLE & PERMISSIONS “MostRead… Read more »

Sales Territories

A protégé called and asked for my ideas on organizing sales territories. It was a false alarm as her bosses already had a plan, and it was a lot worse than their previous setup. Traditionally, we divide sales territories by lines of business, geography, or method of presentation (size of customer). All three methods areRead… Read more »

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BP oil spill calls for a win-win Regulation 3.0 approach

I’m going to be submitting this as an op-ed later today. Any comments would be gratefully appreciated! The Off-shore Oil Crisis Demands a Switch to Win-Win Regulation 3.0 Strategy by W. David Stephenson The Obama Administration’s proposal to make the off-shore oil drilling safety program independent of the Minerals Management Service doesn’t address a moreRead… Read more »

Overview of Metrics I Use with Utah.gov

If you wish to be successful with your digital government initiatives, you must measure. Without reasonably good metrics you have no way to determine success and no way to gauge how you should direct your resources. Putting up a website is not a measure of success. You really need to understand what that website isRead… Read more »

Are your collaborative efforts one-sided?

“Son, we live in a world that has walls, and those walls have to be guarded by men with guns. Who’s gonna do it? You? You, Lieutenant Weinberg? I have a greater responsibility than you can possibly fathom.”– Colonel Jessup in the movie A Few Good Men Organizations that choose to deploy collaborative solutions, rangingRead… Read more »

The Postmaster General speaks out

Happy Monday! The way Postmaster General John E. Potter sees it, he has less than six months to convince Congress and the nation of the urgent need to retool the U.S. Postal Service for the 21st century. By fall, the Postal Service won’t have enough money to make payroll, Potter predicts. But big customers, regulators,Read… Read more »

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