Peter Barton, who heads up UK council Lincolnshire’s web team, is one of the most experienced local government (LG) webbies around and also a great thinker. We have chimed very often on his usual hang-out, the UK’s Public Sector Forums Bulletin Board. A new post of his hits all my sweet spots by describing theRead… Read more »
Search Results for: customer service
Did you know? The Federal Job Numbers
Originally posted to Unleash the Monster By Monster Government Solutions Team While the country has been faced with the highest unemployment numbers in over two decades, the federal government is currently struggling to fill jobs with qualified candidates. According to our numbers at Monster, agencies using Monster Hiring Management posted 234,144 vacancies across 36 federalRead… Read more »
Why Gov 2.0 Matters to Me
I posted this here last night but took it down because it felt too personal and too much about my story. The reason I wrote it this way is because I didn’t want to presume why it should matter to other people, but rather describe why it matters to me and let others find commonalityRead… Read more »
Knowledge@Wharton: Information Security: Why Cybercriminals are Smiling
Hardly a week goes by without some new internet security snafu being reported. And with web usage exploding, expect to hear about a lot more. According to a new analysis from Forrester Research, the number of Internet users is forecast to grow 45% globally over the next four years, reaching 2.2 billion by 2013. MoreRead… Read more »
Government 2.0 Taskforce Roadshow – Encouragingly Refreshing
I attended the first Government 2.0 Tasforce Roadshow held yesterday in Canberra at the Australian Bureau of Statistics in Belconnen. Whilst the agenda was published on the Taskforce web site I really did not know what to expect on the day. Given the format the event took it would have been more useful to bothRead… Read more »
Web File size
As we talked about earlier I wanted to follow up with an email. We as DIT, want to keep the bandwidth and storage as low as possible because that is an easy way to save money. But we want to give great quality of service to our customers. To accomplish all of those goals itRead… Read more »
How to Affect Change
AMAZING the Power of Web 2.0 (blogs/twitter) and then to throw into the mix good “ole fashion” email, newsletters and the results could even inspire the somewhat cynical of us… It is MY OPINION that these tools had at least SOME impact on the DOD policy of utilization of Web 2.0 tools From David Pogue’sRead… Read more »
UK Google moves into local government
Twitpic Ross L Grant Google UK launched it’s local government division on Friday August 8 with a day-long event held at their London offices and attended by around 65 people. As I have been talking and writing about their stuff (aka promoting!) for a few years now this day was pretty exciting for me. IRead… Read more »
TWP: At a Loss for Words: The Day Facebook, Twitter Crashed
Washington Post Staff Writer Monica Hess Friday, August 7, 2009 What happened Thursday, in 140 characters: Twitter went down. Facebook went down. People panicked, unused to not oversharing minutiae of life. Twitter back up. Facebook back up. Phew. At 9 a.m., millions of users of Twitter.com found themselves unable to access the microblogging Web site,Read… Read more »
Do you monitor social media conversations about your department?
Republished from eGov AU. As a marketer I find the internet a dream channel for monitoring customer sentiment and concerns. Social media and search engines can be easily and cheaply tracked to provide fast feedback on various initiatives. This helps organisations shape their campaigns and responses to external events. I’d recommend that this is equallyRead… Read more »