Kinda Dated (Oct 20, 2009), that is the disadvantage of receiving “monthly” newsletters, but I believe is still very relevant. Gartner Press Release Gartner Identifies the Top 10 Strategic Technologies for 2010 Analysts Examine Latest Industry Trends During Gartner Symposium/ITxpo, October 18-22, in Orlando ORLANDO, Fla., October 20, 2009 — ? Gartner, Inc. analysts todayRead… Read more »
Search Results for: customer service
Benchmarking experience during EPP’s Core Two training week
As part of the EPP training experience in Kansas City, the benchmarking team that I was a part of was assigned to visit Planet Reuse, a small company located about a mile from the EPP venue. Today was a dreary, cold, and rainy day, so we were very happy that it was so close toRead… Read more »
DorobekInsider: Watching the Networx transition — or lack there of — at AFFIRM on Wednesday
One of the more interesting stories of the year in government IT is the transition to the new Networx telecommunications contract — or lack of transition, to be honest. During the confirmation hearing of Martha Johnson to be the administrator of the General Services Administration, she said that Networx transition was going to be oneRead… Read more »
Social Production as a Market Strategy – What We Can Learn From U2
Can social production build stronger market economies? Will we create compelling financial incentives and rewards with more social cooperation? “Social production” was cognitively described by Yochai Benkler in the Wealth of Networks. We often think of market and social production as mutually exclusive. We mentally pit financial outcomes against egalitarian “free” outcomes. A good exampleRead… Read more »
Sell Provocatively
No, I don’t mean Victoria’s Secret-kind of provocative. I mean that with recent market downturns, it’s time to provoke your customers into choosing your solutions. For emerging brands of b-2-b solutions, in new market sectors, you can’t rely on old methods. Tightening markets mean thinning leads and sluggish closing velocity, so keep your team’s UniqueRead… Read more »
GovReads! If We Can Put a Man on the Moon: Getting Big Things Done in Government
Back in late September, I was inspired by a great new book called “If We Can Put a Man on the Moon: Getting Big Things Done in Government.” It’s authored by William D. Eggers and John O’Leary. Eggers is a leading expert on government reform who currently serves as the global director for Deloitte ResearchRead… Read more »
This is the second of a two-part post about Software as a Service (SaaS) for performance management. In the first part I provided an introduction to SaaS, defined what it is and touched on some of its applications to performance management. In this second part I’ll detail the various benefits of SaaS including but notRead… Read more »
A better question than “what’s the business case for Gov2.0?”
Don’t ask how do I make the business case for Gov2.0?”; tell us about your agency’s relationships, and the case will become obvious. Imagine that you’re a savvy Federal staffer in US Defense Military Health System Program. You’re excited by what the US Patent Office accomplished with its Peer to Patent program, eager to copyRead… Read more »
What is Enterprise 2.0 – Amended
Previously posted at Navstar-inc.com Enterprise 2.0 is the concept of working smarter, not harder in a more transparent work environment, independent of location, computer, or one person doing a specific job. It is a methodology of doing better business and it is one of our Core Competencies at Navstar. Navstar has the leading experts inRead… Read more »
Inclusion – a brand value to be proud of
The rapid growth, availability and promotion of Web 2.0 services is making organisations in both the public and private sectors rethink their internal and external communication strategies, both on and offline. Any discussions with peers and colleagues will quickly reveal that broadcast only communications are no longer acceptable. When organisations first became bold enough toRead… Read more »