When Improving Citizen Experience Means Saving Lives
The difference between good and bad service can be literally life or death, when it comes to veterans contemplating suicide, or serious health problems that need to be addressed.
Posts Tagged: CX
Q&A With the Veterans Experience Office
To better understand how VA is tackling CX internally, GovLoop sat down last fall with VA’s Dr. Lynda Davis, Chief Veterans Experience Officer, and Barbara Morton, Deputy Chief Veterans Experience Officer.
Yorba Linda Revamps Website, Launches Mobile Tracker
“People felt like City Hall wasn’t working with them. It was almost working against them.” In Yorba Linda, CX was a problem.
What’s New in State and Local Government CX?
Laws such as 21st Century IDEA do not apply to state and local governments, but that hasn’t stopped them from forging their own paths.
What’s New in Federal Government CX?
Federal agencies have been measuring customer satisfaction but benchmarking results across agencies has not always been possible.
The Landscape of Cloud Adoption in Government
Citizens want a user experience that rivals that of the private sector. In many cases, cloud supported these types of experiences.
Government Leaders Say CX Must Be Bigger Than the CIO
Government leaders from the Veterans Affairs and Agriculture departments shared their thoughts on the law and implementation at their agencies.
Why Customers’ Needs Should Drive Modernization Strategies
Transforming the way governments serve the public is about more than choosing the right technologies. Agencies have to rethink engagement with customers.
Mississippi Uses Cloud-Based AI for Citizen Help and Knowledge
Amazon’s cloud-based voice response system has become famous for technological integration within homes, but many people don’t think of these same technologies when it comes to the government.
People-Centered Government: Integrating CX in Digital Transformation
Agencies want to deliver an integrated digital experience for customers. So what exactly does prioritizing CX mean for government?