In your mind, good citizen engagement might not be that important. Sure, your agency tweets and engages occasionally online, but its not a focus or a priority. After all, it can’t really affect anything that you’re doing that much, right? Wrong. According to new data from Forrester Research, bad citizen engagement and poor customer service fromRead… Read more »
We’ve all seen one of these great PowerPoint presentations – the lights go down, the screen lights up with a high resolution picture of an elephant in the middle of a river spraying water on its back and the speaker weaves a story around it, teaching you important lessons and inspiring the bejeezus out ofRead… Read more »
Horse riders galloping through a rodeo arena, swiftly twisting and turning around barrel obstacles, racing to finish in 20 seconds or less. Go too fast, you risk getting bucked. Go too slow, you won’t win. This, my friends, is barrel racing. Like the intricacies of this wild sport, state and local governments face unique challenges.Read… Read more »
How do you learn? Do you take classes? Use Internet tutorials? Read books? Do you find useful tips and ideas on blogs and websites? Guess what? You have something to share, just like the authors of the blogs and sites that you gain new information from. Your experience, your perspective, your frustrations are all thingsRead… Read more »
A few years ago, I had the opportunity to hear the Dalai Lama speak when he was in Calgary, Alberta. At the conclusion of his talk, he took a few questions from the audience and I was fortunate enough to be able to ask him about public engagement. I asked, “What, if anything, should weRead… Read more »
How can social media make government more transparent while minimizing legal risk? At this point, most public agencies employ at least one or two social media platforms and understand their value. They may tout their cool Facebook pages as pre-teens scoff and double-tap photos on Instagram, but any social media presence is better than noRead… Read more »
As we approach the 151 anniversary of Lincoln’s Gettysburg Address[1], certainly one of the most significant orations ever delivered, we do well to remember the closing; the very end of the last of the ten simple and deeply moving sentences that make up the Address. In these few, memorable words, a war-weary Lincoln charges allRead… Read more »
Jer Thorp is a data artist. He literally breathes life into data, by creating interactive visualizations of immense data sets. At today’s GovDelivery 8th Annual Federal Federal Communications Summit, he introduced what he calls the Ohh/Aah Principle. This idea guides how he presents data and, after today, it should guide the way your present dataRead… Read more »
The Outreach & Impact Awards, designed to honor the best in digital communication in the public sector, were announced yesterday at GovDelivery’s 8th Annual Federal Communications Summit in Washington, D.C. The 2014 awards were given to four outstanding public agencies that use digital communications to drive public engagement and action: The Maximizer Award honors organizationsRead… Read more »
Quad charts…ugh. Stakeholder mapping…blah. Precedence Diagramming …don’t even get me started. If you work anywhere near the field of Project Management you have most likely heard of and probably executed these traditional “proven methodologies.” And if you’re like me and the majority of project management professionals I know, you probably groan/sigh/roll your eyes/{insert any otherRead… Read more »