https://www.govloop.com/group/citizenengagement/forum/topic/show?id=1154385%3ATopic%3A1394155&xg_source=msg A new Executive Order to improve customer satisfaction was issued yesterday. This is great news – for our customers and for ourselves! Not only will this improve access to accurate and prompt information for our customers, it’ll make our jobs as internal customers easy too! When we talk about improving service, lots of peopleRead… Read more »
Reposted from our AIIM Community Blogs – http://www.aiim.org/community/blogs/community/Breaking-Down-the-Social-Business-Roadmap-Development In continuing of the series of our AIIM Social Business Roadmap blog posts, I will be looking into the topic of development within an organization as one of the 8 steps needed in order to be successful in this new digital age of business, social collaboration andRead… Read more »
CA cities having hard time dealing w/ FOIA requests. “Now, IT officials working in California cities are saying that they are overwhelmed by the complexity of the public archived information being sought.” “Although responding to record requests has traditionally been a function of a city clerk’s office, in recent years IT departments have become heavilyRead… Read more »
This month’s “Top 10 Strategies” centers on the importance of managers having career conversations with employees. Surveys confirm that 4 out of 5 American workers are unsatisfied with their companies’ retention efforts and 3 out of 4 are not satisfied with future career growth opportunities at their company. Furthermore, half of all workers are unsatisfiedRead… Read more »
“Community Management should mean Community Engagement: Value, Validate, and Respect” was originally posted to the ChatterBachs blog. Community management should mean community engagement. Here are several ways to make sure you’re reaching this optimal level of community engagement, whether online or offline: Demonstrate value. People have a seemingly unlimited number of resources to draw from.Read… Read more »
Hello GovLoop Community and welcome to my new blog. (cross posted from the AIIM Communities blog) Career Update: I am happy to announce that on January 18, 2011 I joined AIIM as the Manager of Systems of Engagement division under Jesse Wilkins, Director of Systems of Engagement. This team is a new business area forRead… Read more »
This isn’t necessarily government related, but it is mostly definitely GovLoop Founder-related. ScienceforCitizens.net is collaborating with a climate research project at the University of Waterloo called Snow Tweets. To help researchers track climate change, we’re requesting that people find a ruler, go outside, and measure the depth of snow wherever they happen to be. Then,Read… Read more »
As I wrote in a earlier posting, I coined the term collaborgagement while attending a session at Content.gov. John Newton (Alfresco’s CTO) commented that the next generation of enterprise IT tools need to serve the middle of the enterprise – the domain of the knowledge workers. These tools need to support collaboration, knowledge management, andRead… Read more »
I attended the Content.gov seminar in DC today. The seminar was hosted by Alfresco and of course revolved around how this open-source enterprise content management tool can improve content management for government agencies. I’ve experimented with it a bit and think it is a good product. What I took away from the conference was someRead… Read more »
Woah…useful alert here! Ever go to a town meeting in person or virtually only to witness exploding emotion, frustration, and basically pandemonium? Turning these forums around into useful, productive, and encouraging experiences is the goal of the National Coalition for Dialog and Deliberation. In October of this year, NCDD published a sweet Resource Guide onRead… Read more »