With a population of less than 5,000 and a median household income of around $50,000, Manor, Texas, is an unlikely place to find the cutting edge of government e-participation technologies. But thanks to a young and enterprising Assistant City Manager (Dustin Haisler, now of Spigit), Manor has attracted significant investment from a variety of firmsRead… Read more »
Yes. You read that title right. Yes, airlines are not known for their customer responsiveness. Ask anyone whose been trapped on a plane on the tarmac for 14 hours. You know when Congress has to pass a customer bill of rights for your industry you’ve really dropped the ball. Air Canada, however, increasingly seems toRead… Read more »
Digital diplomacy is a two-way street – once an organisation like the Foreign Office is publishing news, comment, and policy information on the internet , then it needs to learn how to listen and respond too.At ministerial level, this is a problem of opportunity and timetabling more than anything. Opportunities for participation on television andRead… Read more »
Everyone is talking about social media, but what is the purpose of investing time in these efforts from a government perspective? There are several reasons why it makes sense to invest time on-line. Here are three major ones: Learn what customers are saying about your services Make relationships with people in your community Allow yourRead… Read more »
(This article was prepared for the Oklahoma Academy’s 2010 Town Hall on municipal government. If, like me, your ADD struggles with the line spacing below, download the PDF here: The Case for Youth Engagement.pdf) The Case for Youth EngagementThe issue of youth engagement often falls on the back burner for most municipal governments — anRead… Read more »
Last week was an exciting week in the world of open data. In the US, we held our first International Open Government Data Conference, and in London, there was Open Government Data Camp. Meanwhile, there was some discussion around data journalism at Public Media Camp, and “big data” was a topic of discussion at theRead… Read more »
Calling all citizen developers who may be interested in some pro bono geektastic work. The Council of the District of Columbia is looking for a few good geeks and geekets to do a pilot citizen engagement app to use within the council member’s office. The idea is to leverage open source hosted platforms or cloudRead… Read more »
One of the things I have realized, sometimes painfully so, is that within the innovation management discipline how much of that takes place is change management, not innovation. In fact, the innovation management aspect is easier, in my opinion. The change management part within the broad public sector is difficult for everyone to tackle, especiallyRead… Read more »
Members of the National Coalition for Dialogue & Deliberation (NCDD) are hosting budget-friendly regional events this October and November in 5 cities across the country, and we’d love to see lots of GovLoop members there! All 5 events are posted at GovLoop: – Denver, Colorado – The Wellshire Inn on Friday, October 22, 2010 –Read… Read more »
I’ve seen a lot of discussion and tips being shared on Govloop around the ways governments are handling citizen participation online – over social media, through their website, etc. I wanted to promote a blog post one of our clients, Wendy Clock-Johnson, Citywide Records Manager for the City of Sacramento, recently contributed to Granicus’ ConnectingRead… Read more »