Advance Your Career, Advance the Mission
A public sector or military career can seem formulaic. But that doesn’t mean you’re at the mercy of the system. There are many ways to influence and speed your career trajectory.
Posts Tagged: Featured Contributor
OMB Just Released Guidance on Usability Testing. Let’s Talk About It.
In November 2024, OMB released a memo clarifying that the Paperwork Reduction Act (PRA) does allow usability testing and offering guidance on complying. The criteria can be confusing, though, so let’s talk about what’s required.
How to Make Government Policies Easier for Everyone to Understand
The Plain Language Act is only one part of making government policies easier to understand. Learn how to make policies resonate with the public.
A Strong Foundation Builds A Strong Nation
American has a unique and stalwart governmental structure, but how much do you really know about it?
Rethink, Reinvent, Repeat
Discover how public sector organizations can embrace iterative innovation to tackle evolving challenges. Learn strategies for fostering a culture of reinvention and driving sustainable progress through small, meaningful changes.
Agentic AI Transforms O&M
Agentic AI is a breakthrough technology that brings true autonomy to artificial intelligence. Unlike conventional AI, which follows fixed algorithms and predefined tasks within static parameters, agentic AI senses its environment, learns from real-time data, and makes independent decisions that align with strategic goals.
Nature’s Remedy: How You Can Combat Burnout and Boost Well-Being
In our modern world, we’re often caught up in the whirlwind of thoughts, plans, and to-do lists. Our minds race from one task to the next, rarely pausing to tune in to the wisdom of our bodies. We become disconnected from the subtle cues and signals that our bodies are constantly sending us – the… Read more »
Do You Know What Makes a Good Question?
Questions are not inherently neutral. They carry context, tone (if spoken), assumptions, and bias. If you’re working with customer (CX) or employee (EX) experience, asking questions is a necessary part of gathering feedback. Let’s discuss a couple of the ways that questions make assumptions and how to avoid them when collecting feedback.
Addressing Federal Workforce Skill Gaps: AI-Driven Upskilling with Service Management
New AI technology available to the federal government is creating new opportunities for efficiency across agencies. However, many federal employees lack the skills required to manage and innovate with AI tools, creating a skills gap that could challenge the government’s ability to fully utilize AI capabilities to streamline government services. By implementing a centralized AI… Read more »
Who’s Watching AI?
AI is great, but is it inclusive? Here are tips to ensure that AI-generated content reflects diverse, unbiased data.