Posts Tagged: interaction

Expect Nothing in Return

A couple of weeks ago Kent Aitken shared a post by Tim Sanders on CPSRenewal titled Expect Nothing in Return. It got me thinking about my own interactions I have on-line and what my expectations are about them. The author indicates we are “socialized to thinking that networking is an exchange of value.” I think… Read more »

Invite our customers in – at their convenience

Lunched with Mom and daughter today. We have Ladies Lunches, when all three generations of us females go out to lunch together and share sandwiches, cake and giggles. We met Mom at the mall and she looked rather harassed. She sighed, “I have this letter from the Council about my refuse collection and I don’t… Read more »

How engaged is your department online? And how does it affect your success?

Republished from eGov AU. Charlene Li, one of the writers of Groundswell and ex-Forrester analyst, has launched a new initiative which compares the financial success of organisations with their level of online engagement and allows organisations to compare how engaged they are online. Named Engagementdb, the site provides graphs and case studies on how various… Read more »

Drawing on experience within your Department for online initiatives

Republished from eGovAU. It is common practice for government Departments to go to consultants when they need specific skills or experience. The strategy is often to draw on this expertise to get started, transfer as much knowledge as possible to staff and move forward. However sometimes it can be more cost-effective to draw on the… Read more »