The Challenge: A Holistic View and Storage of Data
Traditional data platforms are insufficient in meeting the demanding requirements of a government that must move fast and make data-driven decision
Posts Tagged: servicenow
How Artificial Intelligence Can Improve Customer Experiences
In a recent interview, Chief Technology Officer Bob Osborn at ServiceNow explained that this interaction must become the new norm for government. He explained that rising citizen demands make it imperative that agencies pursue new solutions, including intelligent agents, to create seamless experiences for constituents.
Agencies Fight Against Increased Cybersecurity Threats, Need New Solutions
The stats speak for themselves. 52 percent of public sector organizations that were breached were attacked where a patch was available.
3 Things Agencies Must Do to Improve CX
A ServiceNow survey of customer service leaders across industries found that the most successful service departments adopt three best practices.
Reclaim Your Time With HR Transformation
Today’s forward-thinking HR professionals are embracing compelling shifts, such as boosting employee self-reliance and creating digital experiences.
5 Steps to Improve Service Delivery
While service outages may seem inevitable, they can be prevented. By leveraging a single platform to map, understand and remediate service issues, agencies can continue to deliver mission-critical priorities, saving time, resources and ensuring utmost trust from the public that government serves.
3 Reasons Service Delivery Suffers
Needless to say, service outages must be eliminated. They are disruptive and can cost government time, money and public trust. However, for government IT, eliminating service outages can prove especially challenging for three big reasons.
How Government Can Use Tech to Meet Citizen Service Goals
GovLoop’s recent online training explored how agencies can begin to use automated operational intelligence tools to meet citizen experience goals?
Maintaining Agility Without Sacrificing Security
As government agencies increasingly turn to SecOps, they are also turning to the cloud and seeking the assistance of commercial cloud service providers to successfully migrate their platforms. Agency leaders will also need to continue refining security-based techniques to lower their risk profiles. More importantly, agencies should view cloud adoption as an extension of their… Read more »
Which Cyberthreats Really Matter?
The things you need to know about improving SecOps at your agency.