How VA Will Update the Processing of Disability Forms
A small team at the Veterans Affairs Department (VA) worked on a natural language processing program to update the processing of disability forms.
Posts Tagged: VA
Cutting Bureaucratic Tape to Bring Better Service to Veterans
VA has embarked on a mission to modernization, which has been advanced by thinking outside of the box and outside of VA headquarters.
Finding a Customer Mindset for You
Government employees know this better than anyone, as the services they offer are vital to the public good, and when they are not delivered promptly and cleanly, citizens can be quick to remind agencies in comment sections and feedback forms.
When Improving Citizen Experience Means Saving Lives
The difference between good and bad service can be literally life or death, when it comes to veterans contemplating suicide, or serious health problems that need to be addressed.
Is Your Agency Prepared to Incorporate AI and AR?
A session at IBM’s ThinkGov explored the opportunities created by AR and AI, potential difficulties with implementation and case studies.
Leaders in Customer Experience Offer Advice to Agencies
Oftentimes, people feel hindered – not helped – by government at all levels, and their discontent with the public sector is the product of unpleasant customer experiences (CX).
VA’s Unique Approach to Cloud in the Cloud Smart Era
In the wake of the administration’s Cloud Smart strategy, VA is moving all of its existing applications to cloud and building all of its new applications to be cloud-ready.
From Patchwork to Network: Serving the Whole Veteran
Over the past 100 years, a patchwork of services and care have evolved to support returning veterans and their families.
How the VA Makes Customer Service Personal
Customer experiences in government agencies, like the VA, can only be improved when employees put themselves in the customer’s shoes. Learn how you can make government CX more personal.
Dr. David Shulkin on Reforming VA Healthcare
Dr. David Shulkin, Under Secretary for Health at VA joined me on The Business of Government Hour this week to discuss VA’s healthcare mission, strategic priorities, challenges faced, innovations pursued, and efforts to promote a positive culture of service. Here is a snapshot of our discussion.