Monthly Archives: February 2010

The Commissar Vanishes

Government web sites are public records. They exist to help citizens, not promote executives. They should not be used to advance individual agendas. Yet, frequently, the first act of a new administration is to wipe out evidence of the prior leadership. This is more than just changing the names on the “About Us” page. Articles,Read… Read more »

US Embassy in Uruguay reaches 4.000 fans in Facebook.

Two years after it’s launch, the United States Embassy in Uruguay Facebook page adds its 4.000 fan. This growing community of followers not only keeps up to date with all our embassy activities, but it participate and engage in activities that go beyond the computer limites. From the virtual world to the real world. We’veRead… Read more »

Two More Nails in the Government-wide Portal’s Coffin

Great blog from Andrea DiMaio of Gartner – Why gov’t-wide portals have a bleak future: leaner, more Agile Agency portals can solve the same probs, evolve with the new technology, & make more sense in today’s world of new/social media. Your thoughts? http://blogs.gartner.com/andrea_dimaio/2010/02/19/two-more-nails-in-the-government-portals-coffin/ “Should we stop caring about the user interface, which has been suckingRead… Read more »

I Left My Blackberry at Home

I’m in the car this morning headed for work digging the garage rock channel on Sirius radio (no charge for the plug Sirius) and I realize I left my Blackberry at home. Fudge. Now what? Sort of at the halfway point, you know where turning around is just going to be enough of a detourRead… Read more »

Speaking With One Voice – A Basic of Good Customer Service

A recent Federal Computer Week article began by saying that, for fun, I sometimes ask a question through various channels at a government agency to see if I get the same answer. Well, I’m not sure I’d call it “fun.” But I have done just that when preparing to teach a class – mostly toRead… Read more »

Free Gov 2.0 Online Conference from O’Reilly – March 11

Just wanted to let everyone know about an upcoming Gov 2.0 Online Conference from O’Reilly happening March 11. This FREE two hour, interactive online conference will showcase international Gov 2.0 innovations being pioneered in Canada, the United Kingdom, Israel, and more. The Gov 2.0 Online Conference is co-chaired by Gov 2.0 Expo chairs Mark DrapeauRead… Read more »

I Hate “Lurkers”

I just finished reading an article called “Active lurkers – the hidden asset in online communities.” Here’s an excerpt: “Most communities have 90% of users who are lurkers – people who may consume things from the community, but who don’t contribute…While it is inevitable that larger communities will end up with 1% of their membersRead… Read more »

Why telework will never work on snow days

Oh the stories that have emerged about Federal employee’s week off during snowpocalyse. The comments on Mike Causey’s recent story about the snow and telework sum up the issue. While OPM provides guidance on telework during Government closure, OPM also clearly states “…non-emergency employees (including employees on pre-approved paid leave) will be granted excused absenceRead… Read more »