Orlando’s Approach to Managing Change and Culture

Recognizing the growing threat of cyberattacks, the city of Orlando adopted key elements of zero-trust security. Here’s what officials did and how zero trust impacted city government operations.

Inside the IRS’s Digital Microlearning Program

The IRS has developed an excellent model for agency training and development: SHOTs videos, which are available 24/7 and allow employees to brush up on a subject in about three minutes or less on average.

Budgeting Is a Collaborative Effort

The traditional budgeting approach used by local governments has many downsides, including a reliance on siloed data and an inability to identify how agencies can deliver services more efficiently and effectively. But rules-based software, which offers a digital and personalized approach, helps to solve those problems.

Time to Pivot? Leading the Way Out from a Setback

Great leaders learn from their failures and course correct to find a better path forward. First, of course, they admit the problem. Here are four other ways that leaders can pivot their way out of a setback.

Why Stronger Security Hinges on Identity Data

At the crux of every cybersecurity strategy is an identity data management challenge: How much information does an agency need to verify the identity of an individual requesting access to network resources?

Video Meetings Drive a User-Friendly Workplace

Both employees and constituents expect seamless, reliable communication. Video meeting and event capability can supply it.

Take a Smarter Approach to Hiring, Upskilling Staff

Agencies can’t afford to rely on guesswork to hire and retain talent – they need data. Four government and industry experts explain just what that means.