When Improving Citizen Experience Means Saving Lives
The difference between good and bad service can be literally life or death, when it comes to veterans contemplating suicide, or serious health problems that need to be addressed.
Q&A With the Veterans Experience Office
To better understand how VA is tackling CX internally, GovLoop sat down last fall with VA’s Dr. Lynda Davis, Chief Veterans Experience Officer, and Barbara Morton, Deputy Chief Veterans Experience Officer.
Best of USAJobs June 7
GovLoop highlights some of the more interesting and exciting opportunities available on USAJobs.com in a blog post each week.
Why HHS Needed a Shift in Mindset to Optimize Its Data
Big data, as it’s called, has taken over government and forced agencies to piece together policies and practices that will allow them to manage all of their incoming information securely.
Find Your Perfect Match at NextGen
Take our quiz and get matched up with the NetxGen sessions that are right for you!
Yorba Linda Revamps Website, Launches Mobile Tracker
“People felt like City Hall wasn’t working with them. It was almost working against them.” In Yorba Linda, CX was a problem.
Why Use Hybrid Cloud Infrastructure?
Hybrid cloud infrastructure can offer multiple benefits to state and local governments. Let’s review them.
Why Federal Government Needs Partnered Cloud Solutions
Partnered cloud and data center solutions offer federal agencies a way to meet the innovation demands of our digital era, without breaking budgets or overtaxing IT departments.
Federal Data Strategy Finally Released: What You Need to Know
The timeline has been postponed and drawn out, but after much anticipation, Federal Chief Information Officer Suzette Kent officially unveiled the Federal Data Strategy on Tuesday.
What’s New in State and Local Government CX?
Laws such as 21st Century IDEA do not apply to state and local governments, but that hasn’t stopped them from forging their own paths.