The First Step Toward Better Contact Centers
Contact center modernization should be a priority for all government agencies. It generates greater citizen satisfaction, increased employee engagement and cost savings. Here’s how to get started.
DevOps Today: It’s Time, and There Are No More Excuses
It’s clear that government can’t wait any longer before moving IT to a DevOps approach.
How You Can Better Use Social Media in Government
A new report from Hootsuite highlights key recommendations for agencies intent on maximizing the benefit of social media, including prioritizing video and visual content and having a social-ready plan for the unexpected.
Achieving New Military Readiness Standards Through Cloud-Based Platforms
How can cloud-based platforms help DoD attain new military readiness standards? GovLoop’s recent online training addressed those issues.
Elevating Many Through Federally Employed Women (FEW)
Federal Employed Women (FEW) is hosting a conference this year aligned with its mission of promoting women’s equality in the federal workforce. Now in its 50th year, the organization continues to advocate for the rights of women through trainings and events.
Become a Lifelong Learner
Regardless of what point you’re at in your career, keeping your skillset fresh and relevant is an important part of professional development.
Mississippi CIO Shares Top 3 Priorities, Importance of CX and Cyber
Craig Orgeron, Mississippi CIO and former NASCIO President, spoke with GovLoop on Jan. 24 about his top priorities, cybersecurity, hiring, CX and other state IT initiatives.
We Watched the State of the Union So You Didn’t Have To
Putting as much politics aside as possible, here are highlights of what government workers should know about the State of the Union.
Do You Know CDM Phase 4?
In response to network security challenges, the Department of Homeland Security created the Continuous Diagnostics and Mitigation, or CDM, program. The CDM Program is organized into four distinct phases designed to address each layer of agency cybersecurity. We’re tackling Phase 4.
How Network Modernization Supports Better IT Services
Dan Kent, Public Sector Chief Technology Officer at Cisco, explains why agencies should take a multi-layered approach to modernization.