How a Writer Built One of Government’s Most Awarded Chatbots
The websites themselves are incredibly intuitive and easy to use, led by a simple extra project that a technical writer took on.
The Evolution of 311 and Government Customer Service
Inspired by customer expectations and feedback the 311 community continues to increase connectivity options. Today’s users access 311 through kiosks, chat, text, online, mobile applications, email, artificial intelligence, and social media.
Best of USAJobs July 12
Welcome to GovLoop’s latest edition of our exciting federal employment opportunities roundup for the week of July 12, 2019 on USAJobs.
Is Your Agency Ready to Adopt Cloud?
Is your agency ready to move to the cloud? Download this worksheet to assess your agency.
See You At NextGen 2019!
Nextgen 2019 is going to be an incredible two days of learning and growing for all attendees—so get grab some coworkers and get registered!
Hybrid Cloud and the First Step to IT Modernization
Hybrid clouds mix on-premise legacy IT with modernized, cloud-based IT, giving agencies the best traits from each in one package.
We Have to Get the Requirements Right!
In most IT contracts the first phase requires the contractor to develop a set of requirements. If the requirements weren’t known when the Request for Proposal (RFP) was written, how can we expect a valid bid in the contractor’s proposal?
A Simpler ATO Process
ATO on AWS is a partner-driven process that includes training, tools, pre-built templates, details for implementing security measures and more.
3 Tools for Improving Data Warehousing
It’s been a month since the release of the Federal Data Strategy. As agencies adjust to the shifting priorities, here are three tools that can help them meet the new, ambitious goals.
How Agencies Can Combat Illicit Threat Actors With Intelligence
All of the pieces of a puzzle are important when agencies are trying to identify the risks to their organizations, and actionable intelligence is key.