From renewing a driver’s license to filing federal tax returns, there is a full spectrum of services citizens expect from government. It’s up to agencies to figure out how to ensure that each touchpoint meets growing citizen expectations and aligns with their organizational missions.
To help your agency build on its current efforts, here are seven best practices to drive better outcomes from your CX strategy.
Here’s how you can find out if the company you’re interviewing with has your ideal work environment.
Organizations typically proclaim their employees are their greatest resource. Employee development is a powerful way to validate that proclamation.
Mindfulness is described as the ability to be fully present in the moment. It is being able to block out distractions and other concerns in order to focus on the task at hand.
Here are a few things imposter syndrome can teach you about yourself.
Reviewing current travel plans and updating personal contact information are a few of the housekeeping items feds should address during this time.
Sometimes the best way to find out how you’re coming across to other people is simply to ask other people how you’re coming across to them.
Developing a sense of humility prevents us from getting defensive about our ideas, decisions, and direction for the organization. It makes us open to new ideas and lively debate.
January is National Mentoring Month. Learn how you can maximize your mentor-mentee relationships.