How Stress Can Make You Healthier
The physical signs of stress impact us all, whether through shortness of breath, heart racing or sweaty palms, and we’ve all heard that too much stress is bad for your health. But what if that wasn’t true?
CX: Lessons from 2015 and Trends for 2016
Customer experience, or CX, has not always been associated with government, but this year government has taken some big steps towards improving its customer experience image. One of the reasons for the increase in government’s customer service mentality is the mandated cross-agency priority goals. 15 cross-agency priority goals were announced earlier this year with theRead… Read more »
4 Assumptions that Kill Inclusion
Our beliefs, biases and behavior are like the foundation of a house. When they are challenged by people who have different beliefs, biases and behaviors, they shake us to our core much like an earthquake.
Standing Up An Innovation Center
What is an innovation center? What does one do? And what’s the best way to organize and run one?
Finding the Security Balance in the Internet of Things
Finding the balance between privacy and security has never been more of an issue than it is today — especially in the wake of the Internet of Things (IoT) technology, which allows machines to interact with each other through signaling systems. These machine interactions allow IoT to embrace a technological revolution unlike anything we’ve seenRead… Read more »
Strengthening Connective Links in Government
Over the past five years, the Obama administration has pursued a host of innovation-fostering initiatives that work to strengthen the connective links among and within federal agencies. The challenge? How do we solidify the best of them so they remain in place beyond the upcoming 2017 presidential transition?
Add An Awesome Accelerator to Your Leadership Tools
Recognition is something that everyone desires and seeks when they perform on and off the job. Recognition helps us meet a significant ego need we all have. When our performance also meets our personal needs, our motivation to continue good performance is significantly increased. By combining recognition with any of these tools it serves as… Read more »
Can Mediation Work in My Office?
If your company or agency has an established mediation cadre and policy on conflict resolution resources, you are in luck! The management of your organization has recognized the benefits of reduced workplace conflict. Familiarize yourself with these services and don’t hesitate to utilize them. It may also be helpful to refer co-workers who have shared… Read more »
Applying Human-Centered Design for Customer Service
Learn the three steps to any human-centered design process in order to create better customer services in government.
8 Ways To Show Your Coworkers You’re Thankful for Them
The holidays are a natural time to look back on the year and take stock of everything you have to be grateful for – and hopefully one of those things is a group of awesome coworkers who support you at your job! If so, take the time to show them just how much you appreciate… Read more »