The service industry: a place where many people have fallen victim to its long hours, smelly, unflattering uniforms, and subservient nature. And much to my despair, I must admit that I am currently one of those victims. Whether you were a host or hostess in high school, part-time sous chef in college, or an internRead… Read more »
Performance reviews are not just report cards. Employees often feel like performance reviews are just a waste of time because they seem to provide little feedback to truly enhance the agency’s mission. Performance reviews can also provide an avenue for communication within the agency. They can provide a way for both employees and leaders toRead… Read more »
Techniques for ensuring project success.
First impressions have a way of sticking with people, and those first few interactions experienced when starting a new job are no exception. Even so, many HR professionals and managers rush through the on-boarding experience or rely on old methods that are no longer (or never were) effective.
How do you know if the work you do matters?
A prime opportunity presents itself to create revolutionary changes in the government workforce where agencies move from programs that merely seek employee involvement to high-performance organizations that demand employee engagement.
The physical signs of stress impact us all, whether through shortness of breath, heart racing or sweaty palms, and we’ve all heard that too much stress is bad for your health. But what if that wasn’t true?
Customer experience, or CX, has not always been associated with government, but this year government has taken some big steps towards improving its customer experience image. One of the reasons for the increase in government’s customer service mentality is the mandated cross-agency priority goals. 15 cross-agency priority goals were announced earlier this year with theRead… Read more »
Our beliefs, biases and behavior are like the foundation of a house. When they are challenged by people who have different beliefs, biases and behaviors, they shake us to our core much like an earthquake.
What is an innovation center? What does one do? And what’s the best way to organize and run one?