You’ll Never Get a Thank You

Government agencies rarely get thank-you letters from its citizens. When’s the last time a citizen ever wrote you to say you did a great job? When’s the last time you actually dealt directly with a citizen you are serving? But that is fine. As a nation, the U.S. is skeptical of government. It’s in our… Read more »

The Lonely Teleworker and Why Twitter is Better Than Water

“It’s like a prison,” he explained. “I mean, it’s only for a couple months, but I don’t know if I am well-suited for teleworking. I need to be around people.” With an office renovation forcing him from the office, a colleague recently shared these initial impressions of his teleworking experience. I’ve been a remote employee… Read more »

Thoughts from South Korea

So I’m on the plane flying back from a wonderful week in Seoul, South Korea for the International Conference of IT Administrators. I was invited as part of their Future Leaders program and spoke to the group about “Recruiting and Retaining Gen Y” and “Web 2.0 and Social Media.” There were colleagues from approximately 20… Read more »

The Public Manager – Special Issue

Alan Balutis, Director and Distinguished Fellow for CISCO’s Internet Business Solutions Group, distributed print copies of this special issue of The Public Manager yesterday at the Young Government Leader’s event on Web 2.0. In order to help him spread this message far and wide, I created the ebook below over at Calameo and wanted to… Read more »

US State Department and Web 2.0 – Take 2

Originally posted at http://generationshift.blospot.com. A couple weeks ago, I blogged about the State Department’s use of Web 2.0, giving them an overall grade of “A” for their wide array of blogs, wikis, social network sites, podcasts, and a YouTube channel. Let’s make it an A+. Between that post and now, I had the chance to… Read more »

Is Bureaucrat a Bad Word?

Bureaucrat. For some people, the word conjures up a bad bad feeling. Kafkaesque nightmares. Dreams of a risk-adverse, say no mentality. Technically the word “bureaucrat” means member of a bureaucracy (defined as an administrative structure of a large or complex organization.” To me, I always liked the sound of the word. It sounded like someone… Read more »

State Needs New Diplomats: Ready to Recruit with Web 2.0?

An article in today’s Government Executive addresses a serious gap in the State Department’s diplomatic corps: If the State Department does not beef up its workforce, diplomatic programs will suffer and foreign policy will become more militarized, a new report warned. “Today, significant portions of the nation’s foreign affairs business simply are not accomplished,” stated… Read more »