It’s almost Thanksgiving and if you’re like me, you’ve been busy gathering recipes to make a mouth-watering holiday feast. Turkey – check. Mashed potatoes – check. Stuffing – check. Green bean casserole – check. And don’t forget the gravy! But Thanksgiving dishes aren’t the only things with fulfilling recipes! We’ve perfected our recipe for onlineRead… Read more »
This holiday season, the season of giving, as you’re looking for ways to change someone’s life or improve their circumstances, consider donating some of your leave to someone in need. You can’t begin to understand the impact you might have on someone’s life.
Mobility, advanced analytics, cloud computing, network function virtualization, and the Internet of Things – these are some of today’s top tech trends. And government is finally catching up to them. Many agencies are implementing these technologies to improve internal efficiencies, reduce cost, and improve engagement between the public and government. But with these tech andRead… Read more »
Drones. Those unmanned aerial vehicles (UAVs) that everyone from Modern Family’s Phil Dunphy to the Dalai Lama are taking a turn at piloting. Drones are quickly changing the information landscape with the possibility of being the most highly disruptive technology since the cell phone. They are true robots, tasked by their human masters for all typesRead… Read more »
When it boils down to it, a good e-learning experience is actually all about the user experience. User experience is shaped by two variables: target audience and agency goal. Before you start designing a training, consider who your target audience is and what your learning objectives are. The answers to these questions will provide theRead… Read more »
At some point everyone has to take a training course. New hire training, new technology trainings, new information – the list goes-on. But unfortunately most of the training that exists is extremely boring. And that means fewer people complete the trainings or properly retain the important knowledge therein. So how do you make your courseRead… Read more »
Organizations are increasingly embracing Innovation Labs to leverage new ideas in a practical, actionable way and as a means for moving government forward.
If you think government isn’t in the customer experience business, think again. Every American deals with government on a daily basis – whether you know it or not – which is why improving customer service is paramount. But the government still has a long way to go. The Forrester’s Customer Experience Index (CX Index) hasRead… Read more »
For the sake of human capital, you may have the brains, technical ability, intelligence and competence to get the job started. But for the sake of social capital, have you got the connections to get the job done?
Everyone uses tools. They are designed to make you more efficient or help you create products with higher quality. Using “tools” in your leadership role involves the same concept.