Ask the GovExpert: First-Hand on Rhode Island Taking OpenGov Lead with Mike Trainor

I was in Rhode Island yesterday talking to the fantastic Governor Chafee’s team about public communications and open government. Governor Chafee was one of the first candidates in the nation to have an open government initiative (which even mentions using GovLoop to connect their employees) and one of the first governors to have a transition… Read more »

The State of Engagement

Here’s a really nice round-up up the technology and engagement aspect of last night’s #SOTU. From folks over in the UK at Helpful Technology. The State of Engagement… What did you like about last night’s #SOTU technology/engagement/citizen outreach-wise? Favorite

Top 5: GovLoop Live Chat Rules

Last year we did several live chats on the site and the community really seemed to enjoy them so we’ll be rolling out more and more of them this year. This post is just a quick “Guide to our Chat Protocol.” 1 – Asking Questions: First off, to avoid overwhelming our confusing the featured chatter… Read more »

Powerful Brand + Sharing = Explosive Growth

What do you get when you team up a powerful brand and share a great deal? A gigantic explosion, at lightning speed. Such was the case when LivingSocial offered an Amazon.com deal: $20 for $10 – – no strings attached… Outcome? In 24 hours, LivingSocial sold over 1.3 million deals, and nearly shut down their… Read more »

1600 Pennsylvania Has Done it Again!

I’ll admit it, I really do love Whitehouse.gov. I talk about it in various posts here on Govloop, but I can’t help it. Some of the best examples of social media in government can be found on Whitehouse.gov. This morning, I wanted to explore what the site would offer viewers today because of the State… Read more »

Creating and Measuring Citizen Trust

I’m at 2011 Gov’t Customer Satisfaction Forum presented by Federal Consulting Group. There’s some great presentations so I’m taking notes. Dr. Forrest Morgeson, Research Scientist, American Customer Satisfaction Index How much citizens trust government-Measure by agency-Measure by generalized trust -People trust more specific agencies than overall trust in gov’t. 68% agency trust vs 41% overall… Read more »

Daily Dose: Smithsonian’s Super Secret Car Stash

Forget Fort Knox. The Smithsonian Institute is arguably America’s greatest treasure trove as it captures and preserves our national story via historical objects and information. As Ed O’Keefe reported last week in the Federal Eye, sometimes the elements of that story surprise you: Smithsonian’s hidden car cache (Video) The video in that links take you… Read more »