One Size Fits None – Are the Database Elephants Toast?

This past March, the Association for Computing Machinery announced that its 2014 Turing Award would go to Dr. Michael Stonebraker. As a Google V.P. put it (Google puts up the $1M cash prize that goes with the award), “The efficient and effective management of Big Data is crucial to our 21st century global economy …Read… Read more »

A Breath of Fresh Air

Meet Kevin Kuhn, a NextGen Innovation Award finalist. For years, Kuhn has spearheaded high-risk, high-reward innovations at the EPA. His program, the Pathfinders Innovation Project, or PIP, has fundamentally altered the EPA’s former risk-averse culture to embrace big ideas that could yield even bigger environmental solutions.

Guerrilla CX For Government

Federal customer experience (CX) professionals are trying to wage a conventional war against bad CX. But they usually don’t have the budget, personnel, or authorities they need to win big, decisive battles. That’s why federal CX pros should consider changing their approach and use some proven CX guerrilla tactics instead. To make the most ofRead… Read more »

Defending the Future

Time keeps on slippin’…at least that’s how it feels when you look at how fast technology is advancing. The speed at which the private sector is developing and implementing new technology has left government agencies like the Department of Defense scrambling to keep pace. In the recently released GovLoop guide, “The DoD of Tomorrow,” weRead… Read more »

Better Identity Management, Better Agencies

Written in collaboration with Kolin Whitley, Director of Fraud and Identity Solutions, Experian Public Sector Picture a novice internet user logging on to a government portal for the first time. He’s using a desktop computer, and the process takes him a few minutes because he isn’t very tech-savvy. He also doesn’t have any details fromRead… Read more »