A History of the Happy Hour

Washington D.C. is home to our world’s most influential leaders, is a mecca for dedicated (yet low-paid) interns, and is the largest funnel for innovative policy. After 8 AM, most DC professionals are working hard to finish their daily tasks so they can escape by 5 PM to the nearest drinking hole. And no, thisRead… Read more »

Why You Need a Data Strategy

NASA has a lot of data. Understatement, right? In pursuit of its exploration mission, NASA has generated, collected and compiled a vast amount of data through the eyes of satellites, telescopes, robots, spacecraft, wind tunnels, laboratories and the cameras of astronauts that has helped us better understand Earth, other planets, and the depths of space.Read… Read more »

Recruiting Cyber Soldiers

Take a backseat, weather – cybersecurity breaches are taking over headline news. From the Sony Pictures hack to the IRS data leak, these breaches are a growing concern to the private and public sector alike. According to a 2014 CNN report, cyber attacks involving government agencies increased a staggering 35 percent between 2010 and 2013.Read… Read more »

Summer Reading List for Success in the Public Sector

This summer, rather than dragging out the insipid beach-friendly reads with sand in their spines, why not bone up on practical skills and knowledge that can help you in your work? Many of these books are so brand-spankin’ new that I haven’t had a chance to read them yet. If this list isn’t enough, check last year’sRead… Read more »

Improving LinkedIn Groups: Guidance for Group Managers

This is the second in a series of articles offering recommendations for how LinkedIn, group owners/managers, and members can improve the quality and value of LinkedIn groups. The initial article offered suggestions for LinkedIn. This piece focuses on suggestions for LinkedIn group owners and managers. The ideas can also be extended to other kinds of… Read more »

How To Implement The Customer Experience Advice In The US Digital Services Playbook

A few weeks ago, I advised federal agencies to build better digital customer experiences. I enjoyed the wave of hate mail that post generated, so I’d like to return to the topic of digital customer experience (CX) again this week. Even the US Digital Service (USDS) thinks federal agencies need better digital CX. Last year,Read… Read more »