How Going Paperless Transforms the Agenda, Meeting and Approval Process for Clerks

What do you know about the clerk working in your city our county government? We’re guessing probably not a lot. However, a clerk in your local government is constantly doing a lot of work — mostly behind the scenes that you may never know about. And the fact is, the job of a clerk is criticalRead… Read more »

Federal Agencies Must Focus On Emotion To Create Great Government Customer Experiences

Think about the last time you went through airport security. Or applied for federal benefits. Or paid your taxes. How did those experiences make you feel? What specific emotions did they invoke in you? Did you feel comforted, hopeful, and valued – or insulted, frustrated, and nervous? Questions like these are the most important thingsRead… Read more »

It’s Not A Popularity Contest… Or Is It?

The government is faced with a conundrum. It’s unpopular and unattractive for emerging cybersecurity professionals. Unfortunately, the government has been the subject of many recent hacks. On top of this, federal agencies have a great deal of information and services that hackers want to gain access to. So, the government needs more and better cybersecurityRead… Read more »

What the Army’s Cloud Computing Strategy Really Means

Nearly three years after the Defense Department released its cloud computing strategy, the Army is setting the stage to speed adoption of cloud technologies within its ranks. The Army’s cloud computing strategy, released last month, complements the DoD’s 2012 document but also embodies the Pentagon’s evolving views on the benefits of cloud and how bestRead… Read more »

Wins, Losses, and Next Steps for Female Feds

We’re making progress, but there’s more to be done. That’s the main takeaway from the Office of Personnel Management’s (OPM) recent report, Women in Federal Service: A Seat at Every Table, which used workforce data and Federal Employee Viewpoint Survey (FEVS) results to analyze that status of women in government. What I appreciate most about this reportRead… Read more »

A Brief Introduction to Starting an Outstanding Intern Program

There are a ton of freely available articles, blogs, how to’s, and other publications about the benefits of good internship programs so why haven’t you started one yet? A need has been identified. In another blog post on Govloop.com Donna Dyer describes that 20% of interns graduating in 2014 wanted to intern in government. ThisRead… Read more »

How English Class Helps You Understand Unstructured Data

This is a salute to my brethren from the liberal arts, but also anyone who has ever thought English composition class was useless. What is it about understanding how writing happens that is so boring even if writing itself is fun, especially if you have only 140 characters and are not bound by spelling orRead… Read more »

Digital Storytelling vs. Blogging: The Difference is…?

Last week, I wrote about how I go through my creative process, essentially how I get down to the nitty-gritty of how I write a story. When I started this job, I thought I’d just be blogging. Just like I do on any of my personal digital spaces. But instead, I’m doing some “digital storytelling.”Read… Read more »