How to Beat the 5 Top Excuses For Not Improving Your Agency’s Customer Experience

Naysayers love to complain that real customer experience (CX) improvement is only for the private sector because government is subject to unique and insurmountable pressures. Don’t believe them. Many major corporations must overcome the same hurdles, and some federal agencies are finding ways to break out, too. Use this list of comebacks to subdue governmentRead… Read more »

Continuous Monitoring Must Include Continuous Sharing

It’s hard to manage what you don’t measure. We’ve all heard the saying in various contexts, but this is especially true on the cyber front. In fiscal 2014, agencies reported spending $3.8 billion to monitor federal networks for internal and external malicious cyber activity and another $3.1 billion to detect, analyze and mitigate intrusions, accordingRead… Read more »

How to Thrive as a Highly Sensitive Person (HSP) in the Workplace

First of all, what does it mean to be a highly sensitive person? Not to be confused with introversion or shyness, the concept of the “highly sensitive person” (HSP) was coined by Elaine N. Aron, Ph.D. in the early 1990’s and refers to about 15-20% of the population with a highly sensitive nervous system. InRead… Read more »

Overcoming Cultural Barriers to Cloud & aaS Adoption

The following post is an excerpt from GovLoop’s recent industry perspective, Changing the Conversation: The Case for “As-A-Service.” In the brief, we examine five major challenges to aaS and cloud adoption and provide strategies to overcome these barriers. Ultimately, we aim for readers to view aaS and cloud not just as an IT issue, but as a sound businessRead… Read more »

Meet GovLoop’s Dynamic Duo of Virtual Training

As part of today’s Government Innovator’s Virtual Summit, GovLoop President and Founder Steve Ressler and GovLoop Vice President of Learning and Development Andrew Krzmarzick sat down for a Q&A to answer all your virtual training questions. Q. How did GovLoop get started in virtual training?  Steve: More than six year ago, GovLoop started out with the visionRead… Read more »

Cyber Trends & Strategies You Need To Know

Cybersecurity is an inescapable and urgent priority for everyone. No matter what sector you’re in or what device you’re using, securing your information and network is critical. To help keep you in the cyber loop, GovLoop’s 4th Annual Government Innovators Virtual Summit hosted the session: Cybersecurity Trends and Strategies You Need To Know. During thisRead… Read more »

Can My Legacy System Chat With Your Legacy System?

“Let’s make this an obsolete question [of big data],” exclaimed Stephen Goldsmith, both a Daniel Paul Professor of the Practice of Government at Harvard’s Kennedy School of Government and Director of the Innovations of the American Government Program. Because honestly, why shouldn’t our legacy systems get to talk to one another? Frustrations chatted in theRead… Read more »