Telling a Citizen Story with Digital Services

This post is an interview excerpted from GovLoop’s recent guide, The Future of Digital Services. In the guide, we explore five trends that are transforming the way government serves citizens in the digital age. The fundamental goal of government digital services is to serve and engage citizens. Yet while many services are designed with thisRead… Read more »

Reality TV and Accessibility Have a Lot in Common

How many times have you heard people say, “I hate reality TV! I want real shows. I wish they’d make something else.”? I don’t understand why people remained glued to reality TV shows despite their professed hatred of them. “But there’s nothing else on,” people say. “I’ve gotta watch something!” Hold out, I say, holdRead… Read more »

Need Inspiration? Look No Further!

Us folks at GovLoop are a pretty inspired bunch, passionate about helping our members do their jobs better by providing them with the latest happenings and inspiration in government. But sometimes even the most inspired hit a creativity slump. For the icebreaker at our team meeting this week, we shared what inspires us professionally. AndRead… Read more »

How to Build an Active Community of Support on Facebook

By Jessica Havlak While working in what I’ll call the “white hat sector,” it can be a challenge to reach individuals with your message when they are almost as inclined to listen to their friends and family as they are to clinicians. Use this trust of peers to your advantage: engage them in a communityRead… Read more »

Put People First And Let Technology Do the Rest

Much has been made lately about digital services in government. Better technology. More efficient software. Increasingly agile IT. Better digital services and better technology in government are absolutely important. But technology can only take your organization so far. There is a continued importance of having people actually working and dedicating their time to do theRead… Read more »

Crystal Ball Predictions For Government Technology

Many of us are antsy to see our futures before they happen. Haven’t we all been tempted to have our palms read or consult a crystal ball reader? In government, thankfully, such adventures are unnecessary, as we have qualified experts who can make predictions for the coming years. William Eggers, Director for Public Sector ResearchRead… Read more »