Modernizing the Citizen Experience
Governments can catch up to the private sector by modernizing their online services, web presence and communications strategies.
Citizen Engagement
How the Right Chatbot Can Streamline Your Procurement Process
When creating a procurement chatbot (or any chatbot, for that matter), you need to have specific end goals in mind. We had three main goals for our IT procurement chatbot, PAIGE, that was designed to streamline the procurement process for state and local governments.
Creating a Customer Journey Within Government Agencies
Agencies are starting to understand that their customers demand a great experience. While this may seem a challenge to put in place, there are many lessons learned from implementing a solid strategy.
Using Tech Solutions to Ditch Paperwork, Prioritize People
While governments compete for limited funding and resources, prioritizing customers is more important than ever. Having a strategy that can measure the value to citizens, while calculating business value, is key.
Increasing Efficiencies With Automated, Streamlined Processes
As demands on government increase and resources diminish, changes must be made to accommodate citizens and government employees alike. The required increase in efficiency can be achieved by introducing automated processes and better managing procedures in governments across the country.
How Cloud Takes Citizen Engagement to the Next Level
Governments that fail to embrace the evolution of apps, devices and digital tools will quickly fall behind both the private sector and their peers.
Trust, Communication Vital to Citizen-Centric Approach
Citizen engagement is a large part of how success is defined in government, particularly on the state and local levels.
Hurdling Tech Barriers with State and Local Innovation
State and local government employees across the country have found themselves in the midst of a technological crisis: outdated infrastructures, higher citizen expectations and IT hiring challenges are just a few of the concerns being raised.
How to Use Social Media on September 11
There are many ways government agencies can use social media on 9/11 to speak to people in a thoughtful way that will be appreciated.
Meet the Govie Who Tells Rivers Where to Flow
Judy DesHarnais has spent her career protecting communities from floods.