Trust, Communication Vital to Citizen-Centric Approach
Citizen engagement is a large part of how success is defined in government, particularly on the state and local levels.
Citizen Engagement
Hurdling Tech Barriers with State and Local Innovation
State and local government employees across the country have found themselves in the midst of a technological crisis: outdated infrastructures, higher citizen expectations and IT hiring challenges are just a few of the concerns being raised.
How to Use Social Media on September 11
There are many ways government agencies can use social media on 9/11 to speak to people in a thoughtful way that will be appreciated.
Meet the Govie Who Tells Rivers Where to Flow
Judy DesHarnais has spent her career protecting communities from floods.
How to Integrate and Reinvigorate Your CX
Agencies need a way to seamlessly integrate citizens’ preferred communication streams in order to drive an improved experience. Learn how by reading this post.
CHP CIO Talks Leadership, Teamwork, Tech
Scott Howland recently won a 2018 NextGen Public Service Award, taking home the top prize in the honor’s Advocate category.
The Daily Challenge of Ethics
Ethical dilemmas constantly challenge public servants, and how they are answered reflects on both individual employees and the governments they work for.
Citizen Journeys Connect APIs and Government Services
Governments can use APIs to generate the same accessible, secure apps private companies use to deliver rapid, useful services to citizens.
West Virginia Cuts DMV Wait Times, Costs with Digital Services
West Virginia partnered with an e-government solutions provider to roll out digital services for their DMV, resulting in faster services for citizens.
Boston Digitizes Death Certificates, Saves Citizens Time and Money
Boston used to rely on inefficient and expensive processes for filing death certificates. Now, the city has a digitized system that improves customer experience.