Meet the Govie Who Tells Rivers Where to Flow
Judy DesHarnais has spent her career protecting communities from floods.
Citizen Engagement
How to Integrate and Reinvigorate Your CX
Agencies need a way to seamlessly integrate citizens’ preferred communication streams in order to drive an improved experience. Learn how by reading this post.
CHP CIO Talks Leadership, Teamwork, Tech
Scott Howland recently won a 2018 NextGen Public Service Award, taking home the top prize in the honor’s Advocate category.
The Daily Challenge of Ethics
Ethical dilemmas constantly challenge public servants, and how they are answered reflects on both individual employees and the governments they work for.
Citizen Journeys Connect APIs and Government Services
Governments can use APIs to generate the same accessible, secure apps private companies use to deliver rapid, useful services to citizens.
West Virginia Cuts DMV Wait Times, Costs with Digital Services
West Virginia partnered with an e-government solutions provider to roll out digital services for their DMV, resulting in faster services for citizens.
Boston Digitizes Death Certificates, Saves Citizens Time and Money
Boston used to rely on inefficient and expensive processes for filing death certificates. Now, the city has a digitized system that improves customer experience.
Georgia Uses Mobile App to Improve Child Support Services
The director of Georgia DCSS discusses how the state successfully employed a mobile app to address over 400,000 child support cases.
Digital Transformation Strategies for the Modern Agency
If agencies limit modernization efforts to replacing or upgrading outdated legacy systems, they will only make limited gains in terms of performance and security. Instead, government should undergo an agency-wide digital transformation.
Knowing Your Citizens’ Stories Drives Better Engagement
For government to successfully serve citizens, they must first understand their users’ stories: Who are they? What do they care about?