Citizen Engagement

Invite our customers in – at their convenience

Lunched with Mom and daughter today. We have Ladies Lunches, when all three generations of us females go out to lunch together and share sandwiches, cake and giggles. We met Mom at the mall and she looked rather harassed. She sighed, “I have this letter from the Council about my refuse collection and I don’t… Read more »

Think your customers/citizens are stupid? Guess who their leader is…

Providing great services and products is difficult for businesses, government agencies, everyone. It is easy to blame the customers, or the citizens, for not understanding the complexity of issues ranging from how to install your product to the need for building permits. While, to be honest, there a likely a couple of knowledge-challenged people among… Read more »

Project of the Week: Opengov.gr and “The Citizen Initiator”

We in the States know how a new government with new ideas about transparency and new technology to implement them can make a difference in public perception. Other nations’ new governments are taking a lesson from our shores, and experiencing positive feedback as a result. But is this kind of foray into participatory democracy really… Read more »