Citizen Engagement

5 Steps to Redefining Your Citizen Experience

Citizens today increasingly expect from government the same seamless, interactive services and user-centric experiences they receive from the private sector. As a result, government agencies must provide digital experiences that are compelling, personalized and secure at every touchpoint.

Defining Democracy in the Public Workspace and Leading Change

As public administrators, we must work to remove artificial roadblocks, work cooperatively for the good of the citizens we serve and come together in the pursuit of common goals. It also helps to have passion, be champions for change, seek bottom-up solutions and provide concrete objectives and actions.

FAQs on Public Service Loan Forgiveness

Today, at least two-thirds of graduates enter the workforce saddled with educational debt, which has had far-reaching economic and social consequences. One approach to mitigating student debt is loan forgiveness, for which there are a number of available federal programs, including the Public Service Loan Forgiveness program.