Citizen Engagement

3 Trends That May Change How You Work This Year

The tornados in Oklahoma and the bombings in Boston showed the true power of state, local and city government employees. Part of the reason they were able to be as effective and efficient as they were was due to the technology at their disposal. Big data, cloud computing, BYOD and mobile all played a role… Read more »

The Changing Face of Customer Service- What You Need to Know

Customer Service today is radically different than only a decade ago. In the mobile era, people are accessing government websites from their tablet, phone, home computer, work computer etc and expect a positive and seamless experience. They want to find accurate information quickly and easily. Furthermore, they want to interact with organizations in a variety… Read more »

5 Ways to Create the Virtuous Cycle of Citizen Engagement

Conversations on citizen engagement tend to discuss the proper role of government and explore the proper engagement levels of citizens. Yet, before any of those important conversations can take place, agencies need to focus on setting the proper citizen engagement foundation, which will allow organizations to build new and innovative citizen engagement strategies. Post Highlights… Read more »

@Boston_Police – CTO John Daley talks Twitter and the bombings

It was the the tweet heard around the country: “CAPTURED!!! The hunt is over. The search is done. The terror is over. And justice has won. Suspect in custody” The first official announcement that law enforcement agencies had concluded their manhunt for Boston Marathon bombing suspect Dzhokhar Tsarnaev didn’t come at a press conference. It… Read more »

State/Local Government Innovators- Virtual IT Forum

In local government, leaders are focused on two main things- saving money and engaging citizens. Although that is always the main focus, it is easier said than done. So how do you actually do this? Innovation. Innovative technology is enabling government leaders to make more strategic, data-driven decisions and work smarter, not harder, even with… Read more »

Making It Easy- Best Practices for Improving Web Experiences

In the mobile era, people are accessing government websites from their tablet, phone, home computer, work computer etc and expect a positive and seamless experience. They want to find accurate information quickly, easily, and many times, on their own. Furthermore, they want to interact with organizations in a variety of ways including social media, phone,… Read more »

Government Challenges – Your Solutions – Why Challenge.gov Works

In 2010 the General Services Administration launched Challenge.gov. The idea was simple the site would house agency contests and competitions together in one place. But no one could have predicted the success. Now three years in, Challenge.gov is home to more than 250 challenges from 60 agencies. Sheila Campbell is the Director for Excellence in… Read more »

Connecting to Citizens by Email: Finding the “Engagement Upsell” Opportunity

As part of GovLoop’s most recent guide entitled, “Innovating at the Point of Citizen Engagement: Making Every Moment Count,” I interviewed Scott Burns, CEO and co-Founder of GovDelivery (the #1 provider of technology solutions that make it easy for the public sector to expand digital communication with the public). The guide includes an excerpt of… Read more »

Enabling Citizens to Build Strong Communities More Efficiently

As part of GovLoop’s most recent guide entitled, “Innovating at the Point of Citizen Engagement: Making Every Moment Count,” I interviewed Maury Blackman, President and CEO of Accela, which powers thousands of services and millions of transactions for more than 500 public agencies worldwide, enabling governments to connect with citizens and streamline processes related to… Read more »

How Radical Connectivity Is Changing the Way Government Operates

“You hear people talk about the impact of the internet or mobile phones or social media but none of those words really capture what is going on. People today have enormous amounts of power in their phones, they are also connected to the internet at all times and that has real cascade ramifications in a… Read more »