Citizen Engagement

Boston Manhunt Proves the Power of Interagency Collaboration

“Last week was a very dark week for the country, you had what happened in Boston, West Texas and the ricin letters sent to politicians here in DC. But in the midst of those tragedies there was a bright spot and that was the work of the public servants,” said Tom Fox. Fox is the… Read more »

Understanding local government innovation and how it spreads

Open data, BYOD, data analytics, for many local government’s those innovative ideas aren’t a reality. For many them most important innovations are those that change their bureaucratic processes to improve the way they deliver their services while reducing their costs, according to a recently released report from the New American Foundation. Rachel Burstein is a… Read more »

First Furloughs Go Into Effect – Plus the DorobekINSIDER’s 7 Stories

On GovLoop Insights’ DorobekINSIDER: In our DorobekINSIDER Live panel Dr. Ted Smith said for citizen engagement to really be successful you don’t have to start the conversation, you just have to join it. Sequestration: Day 49 We had a great conversation Wednesday focusing on citizen engagement — and the challenges of engaging citizens in the… Read more »

Talk to Me: Dr. Ted R. Smith on Engaging Citizens through Established Conversations

On April 17th, Chris Dorobek was joined by a panel of professionals to talk citizen engagement on this month’s DorobekINSIDER LIVE. In the conversation with Dr. Ted R. Smith Chief Innovation Officer, Louisville Metro Economic Growth & Innovation, they discussed how the issue is not starting a conversation with the public, but rather having agencies… Read more »

Digital Communications Tour: Government Communications Panel

This morning I attended GovDelivery’s Digital Communications Tour in Washington D.C. This half day event, part of a multi-stop tour, is the place to learn best practices and strategies on government communications and digital government from public sector experts. Speakers included Steve Ressler, Founder of GovLoop, Scott Burns, CEO and co-Founder of GovDelivery, Tim Fullerton,… Read more »

Digital Communications Tour: Driving Mission Impact with Government Communications

This morning I attended GovDelivery’s Digital Communications Tour in Washington D.C. This half day event, part of a multi-stop tour, is the place to learn best practices and strategies on government communications and digital government from public sector experts. Speakers included Steve Ressler, Founder of GovLoop, Scott Burns, CEO and co-Founder of GovDelivery, Tim Fullerton,… Read more »

Digital Communications Tour: Doing More with Less

This morning I attended GovDelivery’s Digital Communications Tour in Washington D.C. This half day event, part of a multi-stop tour, is the place to learn best practices and strategies on government communications and digital government from public sector experts. Speakers included Steve Ressler, Founder of GovLoop, Scott Burns, CEO and co-Founder of GovDelivery, Tim Fullerton,… Read more »

Eight Conversations Your Customers Want to Have With Your Brand

This post originally appeared on my external blog, Social Media Strategery. While it’s focused on private sector brands, these ideas can easily be applied to public sector entities as well. My last post criticized the content that a lot of brands share via social media – the incessant begging for likes and shares, the linkbaiting,… Read more »

Five Twitter Best Practices (Infographic) and “Twitter Political Hall of Fame (Shame?)”

Do you experience “Twitter mania” or have withdrawal symptoms when you’re not tweeting? So many social media users appear to be as addicted to Twitter as to their daily dose of java. However, do you know Twitter best practices? Have any of your followers “flown the coop”? What are your best practices on Twitter and… Read more »