How to Integrate and Reinvigorate Your CX
Agencies need a way to seamlessly integrate citizens’ preferred communication streams in order to drive an improved experience. Learn how by reading this post.
Communications
Viewing Generational Differences Through a Cross-Cultural Lens for Effective Management
We all, regardless of our age, generation, or cultural background, have a lot to learn from one another and much to offer as well. When we value and embrace our differences, the potential for growth is virtually limitless!
5 Tips to Use Agile for Digital Communications
Using Agile for digital communications can help you drive innovation, boost productivity, and deliver outcomes that map to your program’s goals.
The Power of Being Assertive
There’s no shortage of advice and articles detailing how you can be more assertive as a woman in the workplace. Learn these tips from FEW.
USDA’s New Employee-Led Program Sets the Tone for Improving CX
The Partnership for Public Service held its second “Transforming Customer Experience in Government” summit on Thursday to discuss the major strides and challenges that agencies are facing with customer experience (CX).
How to Be a Phenomenal Public Speaker
Like everything, if you push your comfort zone a little, you’ll find your comfort zone grows.
The Caps, Community and GovLoop
What does a hockey team bringing home a long-wanted national trophy after more than four decades have to do with community and GovLoop? The answer: an awful lot.
The 7 Barriers of Communication
When we talk, we tend to erect barriers that hinder our ability to communicate. There are seven of these types of barriers to effective communication.
(T) vs. (F) – Beyond Introversion and Extroversion
A (T) may sympathize but their rational side overrides their emotions. An (F) may judge each situation differently and use compassion. Which one are you?
(S) vs. (N) – Beyond Introversion and Extroversion
If you know the Meyers Briggs personality test, you may know all four of your temperament indicators. But how does the (S) vs. (N) breakdown affect you?