Digital-First Communications: Reaching People Where They Are
In this video interview, Angy Peterson of Granicus explores the possibilities that a digital-first communications strategy offers and its connection to positive CX.
Communications
Lessons Learned in Team Cohesion: The “Severance” TV Show
Team cohesion helps build a collaborative, effective, goals-driven workforce. Here are four team-cohesion concepts practiced by “Severance” TV show characters.
The Power of Communication
Communication is considered a vital “soft skill” in the workplace — one of the most challenging skills to wield effectively. Why is it so important? And how can it improve an agency’s internal customer service?
Seven Tips for Using GenAI to Proofread
Most people dislike proofreading their own writing. Generative AI (GenAI) is a great tool for proofreading. Follow these tips to learn how to use it.
Living the Values of Public Service Recognition Week Amidst Change
Public Service Recognition Week is an important opportunity to recognize and value public servants across the country, particularly during times of change. Here are tips on navigating the evolving work environment together.
Beyond Results: Why Talent Recognition Matters Before the Finish Line
Like marathoners who need hydration during a race, public servants need recognition and appreciation as a project unfolds, not just when it’s complete. And unlike performance-based feedback, which focuses on what a worker did, real-time talent-oriented feedback focuses on how they show up.
Tips for Doing the Impossible: Juggling Parenthood and Your Career
Juggling parenthood and career can be heartbreaking because you want to be great at your job, and you owe your kids every effort to be great at home. Follow these five tips for easing the strain.
Examining the Basis of Ethical Decision-Making
While ethical decision-making is essential in any professional setting, it is even more critical, and sometimes more challenging, in government.
Stop, Don’t Send: Recognizing When Email Isn’t the Answer
Emails are quick and convenient, but sometimes a phone or video call or an in-person chat is more appropriate and effective. Here are five scenarios in which email is the wrong communications choice.
Stressed Out or Overwhelmed? Give Grounding a Try
If you find yourself in a state of stress or overwhelm, try grounding. Here are 10 different grounding techniques to try, so you can find the approach that works best for you.