Communications

Why Measure Your Communications?

by Rick Alcantara My business coach tells his clients to test and measure virtually every aspect of their operations. Communications is no exception. By measuring your marketing efforts you can determine where and how you should spend your communications dollars. Once you have defined your communication objectives you can use research to determine your direction,Read… Read more »

How Social Media Differs from Traditional Media

by Rick Alcantara The age of homogenized, corporate-directed, media-censored communication is fading. Social media is the new reality. It will not only change how you receive and send information, but also how you interact with friends, find a job, obtain resources and even manage your work. Social media is not about popularity. It’s about engagement,Read… Read more »

Focusing Gov 2.0 Within

This week I caught up with Lynn Dean to talk about the impressive evolution of the Transportation Security Administration’s Idea Factory and get the scoop on the organization’s wisdom. As a communications strategist, Dean knows how important it is to engage every audience. “When people think about social media, they assume communication always means external,Read… Read more »

How Australian journalists are using Twitter

Republished from eGovAU. If you’ve been attempting to advocate the use of Twitter for your Department or Agency, as I know a couple of people have been attempting to do, this article by MediaShift on How Journalists Are Using Twitter in Australia provides some large calibre ammunition. So does this Internal Comms Hub report discussingRead… Read more »

Twitter Guidelines for Local Government

Below is a near-final draft of Roanoke County, Virginia’s Twitter Guidelines. This is structured as a working guideline document to help guide our local county departments on how to implement Twitter, appropriate usage, while lending some oversight authority to our Web 2.0 Working Group (cross-departmental collection of Web 2.0 geeks). Our county could probably fieldRead… Read more »